Overall Ratings & Reviews Marroad International Hotel Narita

Clean room, good service from staff, airport shuttle available.

Shuttle bus from Narita airport-hotel, vice cersa start at 06.00 am and the last bus is 09.30 PM. Great room, great receptionist, and there is vending machine 7th-12th floor.

There is a special bus that takes you from the airport and on the other hand, the rooms are spacious and clean. Fast check in process. Complete hotel facilities and amenities.

Though the location is great, the staff attitude and customer service was bad. Told them that we had a special request, ordered the rooms through app, the front desk staff just replied they have no idea what is Traveloka and he mentioned he would not care to bother as they have their own 3rd party agent. The staff just drop the baggages out at the corridor and don't even bothered to get it in to every rooms.

The room is spacious and has shuttle shuttle. The transportation is convenient.

Too old room Check in staff do not make friends.

Everything was great. Quick and easy check in. Provided shuttle bus from/to airport.

The hotel is clean. Comfortable sleeping room Traveling from the airport is convenient because there is a shuttle bus. Airport-Hotel Hotel - Airport

Nice staff, clean hotel, spacious, with free airport service. Convenient.

Like a Thai hotel, so many Thai people, the tenth floor, the bathroom is stinking.

Comfy hotel near airport and they have shuttle bus to the Aeon Mall or Mega Don.

Good location, near airport, free bus.

The room is quite old. The room I received is a room that can smoke 1 bed for 2 people.

Great view, airport runway from my room. Near narita airport, free shuttle bus.

I would never ever step in to this hotel, first time in japan I see this horrible things happened to me, me and my family arrived to the hotel at 2am after a long flight and all tired, when taxi arrived to the lobby two staff at front desk saw us but totally ignored so I have to offload the luggages and even load on trolly, front desk staff not friendly at all. And even I need to argue with them that my room is included breakfast and they go and check, takes so long to confirm my room, but worst part was when I got to the room card I asked them to help me with my luggage and he point his finger to the trolly and told me carry by myself! Despite I was carry my baby! I felt so angry and humiliated, there were two person there totally free and do nothing, he told me to carry a trolly full of luggage with a baby in my hand, I was a guest not his bellboy, anyway make it short, I carried everything to the room which was very long distance and take note this hotel is very old. I couldn’t even sleep well, bed and pillows are very uncomfortable, this hotel bitter my wonderful trip to japan, not recommended at all!

Great hotel, despite its a old one. The room was awesome, the service. Also they provided shuttle bus for free to airport and narita downton like aeon mall, so no need to spend money on taxi.

The hotel is very clean, the recepcionists very friendly and have a shuttle bus too for guest to go to the town and airport.

Nice staff clean rooms nice transfer shuttle to and from airport great value

Great hotel. Big room Shuttle service from Narita Airport Waiting for a car is not very convenient.

As good as I expected. There are several shuttle bus to airport, shopping mall and JR Narita Station (Naritasan) It will be better, if their mini mart is bigger than the current one.