Wasn't too bad for the money. Basic. Relatively clean, besides the dishes which were definitely dirty. Heater took forever to warm up. Bathroom was freezing cold, with breeze coming through the window. Sink was too small to fit the kettle under. Rotten bits of window sill. Fridge wasn't on when we got there and smelt (distinct lack of power points as you could only plug in microwave OR kettle, not both). One globe missing from an over bed light. Still, you don't expect much for such a low price. Customer service was friendly on arrival.