Traveloka (672)
Other sources (122)
8.3
Very Good
From 672 reviews
Provided by travelers on
Cleanliness
8.2
Room Comfort
8.2
Meal
8.0
Location
8.6
Service and Facilites
8.2
People often mention about Inna Bali Heritage Hotel
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Distance to City Center (17)
Accessibility (16)
Ambiance (13)
Staff Friendliness (12)
Room Space (12)
Surroundings (11)
Bathroom (11)
Check-in/out Time (9)
Family Friendly (8)
Bedroom (8)
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Traveler Reviews Inna Bali Heritage Hotel
Number of reviews per page
20
40
Customer reviews
E***r
Medical
8.5
/10
Reviewed 8 week(s) ago
Came here because of the training held at the hotel, the staff is friendly, the WIFI is SUPER FAST AND STABLE, the location is strategic, the room is overall clean, the only drawback is that there are still leftovers from the previous occupants' food in the refrigerator. Across from and around the hotel there are several interesting cafes. Overall GREAT 👍👍
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Accommodation's Reply
19 Jun 2025
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sales Marketing Executive Sukerni
Faid S. M.
Business
8.8
/10
Reviewed 11 week(s) ago
A historic hotel in Bali. From the time of Bung Karno. The building and rooms are very classic. The rooms are spacious. Unfortunately, there is no bidet or toilet in the bathroom. So I was a bit confused when taking a shower.
A hotel that is struggling in times of crisis like now. The number of staff is also small.
Hopefully it can rise again.
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1 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sales Marketing Executive Sukerni
JV
Johan V.
Staycation
8.8
/10
Reviewed 13 week(s) ago
The location is great, right in the middle of Denpasar city. A heritage hotel that is still very well maintained and cared for. We really appreciate the friendly and helpful service from all the staffs.
We will definitely be back...
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D
Dhadhang
8.8
/10
Reviewed 18 week(s) ago
The hotel location is great, but the breakfast is very limited.
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Neston A. L.
8.5
/10
Reviewed 19 week(s) ago
Good place, good food, good environment.
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I***I
10.0
/10
Reviewed 20 week(s) ago
The service is friendly and it is quite clean.
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SW
Sunarto W.
Business
8.2
/10
Reviewed 21 week(s) ago
The atmosphere is calm, the rooms are quite spacious and I really like ethnic things.
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Asfinsyah
Leisure
8.5
/10
Reviewed 26 week(s) ago
The hotel is clean, the location is representative, ok
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A***a
Business
10.0
/10
Reviewed 29 week(s) ago
Big room, clean and strategic location
2 people find it helpful
A***s
Business
8.2
/10
Reviewed 31 week(s) ago
The location is very good because it is in the city center, but the hotel atmosphere is a bit scary, room service is not open 24 hours, but the rooms are quite spacious but some of them need to be checked again for cleanliness.
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1 people find it helpful
Accommodation's Reply
16 Jan 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience on your visit yesterday, reviews like this are what we learn from and we will use them to improve. We work hard to provide an exceptional guest experience, and in this case it is clear that we did not do our best. If you give us a chance to earn your trust again, we will assure you that we will do our best to provide you with a great hotel experience as many of our guests have loved their good experiences at this hotel. Sincerely, Sales Marketing Executive Sukerni
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RA
Rachid A.
Leisure
9.4
/10
Reviewed 32 week(s) ago
The hotel is art deco style with a magnificent reception room. The room is clean, spacious and comfortable. The staff speaks perfect English and is very attentive. A great discovery, I recommend
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Accommodation's Reply
16 Jan 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience on your visit yesterday, reviews like this are what we learn from and we will use them to improve. We work hard to provide an exceptional guest experience, and in this case it is clear that we did not do our best. If you give us a chance to earn your trust again, we will assure you that we will do our best to provide you with a great hotel experience as many of our guests have loved their good experiences at this hotel. Sincerely, Sales Marketing Executive Sukerni
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K***k
Business
5.0
/10
Reviewed 32 week(s) ago
Old hotel room. Very poor cleanliness. Not as pictured. Very uncomfortable. Overall, this hotel is highly not recommended👎👎👎
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5 people find it helpful
Accommodation's Reply
16 Jan 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience on your visit yesterday, reviews like this are what we learn from and we will use them to improve. We work hard to provide an exceptional guest experience, and in this case it is clear that we did not do our best. If you give us a chance to earn your trust again, we will assure you that we will do our best to provide you with a great hotel experience as many of our guests have loved their good experiences at this hotel. Sincerely, Sales Marketing Executive Sukerni
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Winardi
Staycation
8.8
/10
Reviewed 36 week(s) ago
We wanted to experience stayed at the oldest hotel in Bali, we like the location, the staffs are friendly and helpful, as well the maintenance of the hotel👍🏻
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AL
Arditya L.
Leisure
10.0
/10
Reviewed 40 week(s) ago
Subscribe here. Comfortable & family friendly. Spacious room so my kids can play comfortably. The staff are also friendly. Awesome
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3 people find it helpful
Ahmad B. K.
Leisure
9.4
/10
Reviewed 48 week(s) ago
Fast check in and check out. Friendly and responsive staff. Large room size. Impressive.
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2 people find it helpful
I***a
Transit
6.6
/10
Reviewed 49 week(s) ago
When I arrived, the staff was very kind to me and my family. The room was actually very comfortable, but the floor was very dirty, to the point where the soles of our feet were black. The sheets were not very clean, there were still stains. There were no slippers in the room. And what was even more disappointing was that there was trash that had not been thrown away in the trash can in the bathroom, even though we had just arrived. When we checked out, we had also told the receptionist to be more thorough in cleaning the room.
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8 people find it helpful
S***n
9.1
/10
Reviewed 55 week(s) ago
the environment is a bit creepy.. but the service is good
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2 people find it helpful
Accommodation's Reply
09 Aug 2024
Dear Guest, Thank you for your wonderful review of our hotel! We are glad you enjoyed your stay and look forward to seeing you again soon. Best regards, Sales Marketing Executive Sukerni.
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yb
yulius b.
Business
9.4
/10
Reviewed 55 week(s) ago
The room with the best facilities I have ever experienced with a budget of around 300 thousand.
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3 people find it helpful
Accommodation's Reply
09 Aug 2024
Dear Guest, Thank you for your wonderful review of our hotel! We are glad you enjoyed your stay and look forward to seeing you again soon. Best regards, Sales Marketing Executive Sukerni.
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N***i
8.4
/10
Reviewed 57 week(s) ago
It is indeed a heritage hotel but please update the towels, the plugs are no longer suitable for charging, the walls are not painted so the atmosphere is scary and not fresh enough, the reception staff at check out took a long time not being there and had to wait a long time. Hopefully the future will be better and more enjoyable.
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2 people find it helpful
Accommodation's Reply
10 Jul 2024
Dear Guest, Thank you for the wonderful review of our hotel! We're glad you enjoyed your stay and hope to see you again soon. Sincerely, Sales Marketing Executive Sukerni.
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A***r
6.5
/10
Reviewed 58 week(s) ago
The hotel is scary. Lack of lighting.
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3 people find it helpful
Accommodation's Reply
10 Jul 2024
Our Valued Guest, Thank you for taking the time to share your feedback. While we hope you had a better experience on your visit yesterday, we learn from reviews like these and we will use them to improve. We work hard to provide a great guest experience, and in this case it's clear that we didn't do our best. If you give us a chance to earn your trust back, we will assure you that we will do our best to provide you with a good hotel experience because many of our guests loved their good experience at this hotel. Sincerely, Sales Marketing Executive Sukerni.
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Number of reviews per page
20
40
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