Room and communal areas very clean. Location was amazing

Conveniently located in the heart of the old town, with close access to tram and metro. Smart and spacious rooms within a traditional building. Lots of bars and shops on the doorstep

Good clean room with modern furnishings however there were renovations to the museum across the very narrow alley with lights on all night and very thin curtains which made sleeping problematic. Also the rooms are one or two floors up with a very twisting old wooden staircase with uneven steps so taking luggage up is quite difficult.

We stayed to nights in Bilbao and the location was perfect right in the old town. The room were very clean and the bathroom was also clean. Comfortable bed. Only a small room but that was perfect for us

The room was excellent. No balcony, just a window to a small internal terrace facing other hotel rooms.

Staff were really friendly and spoke good English. Room was spacious and very clean for the price. Highly recommended.

The bathroom smelled musty when we entered.

La estancia en el hotel fue muy bueno con el personal y la limpieza de habitación, lo único malo es que no tiene ascensor.

Stayed here for three nights as a solo female traveler and thoroughly enjoyed it. Very safe, perfectly located within a one minute walk of the metro. All of the bars in the old town are on your doorstep. Spacious room and modern bathroom. Would absolutely recommend.

Good room, main issue was it is extremely stuffy inside as the windows there lead to nothing and there is no AC. You can have the ceiling fan on which helps but I personally can't sleep with wind blowing at my face. It is also thin walls so it is noisy. Everything else was good. If you need towels you need to ask while they are opened as we seemed to have a missing towel. Overall there are 3 codes and doors to get to your room so it is safe, but also suggests the area maybe not as safe at night.

Good value room in the old city close to everything including the metro. Super quiet despite location. Basic room, but had what you needed and great shower. Very clean. Little natural light in room, but spent most time outside so not a big issue. Easy to walk to train station, Guggenheim etc. Would stay there again.

Would return to the same hotel because it was so walkable, close to the old center and relatively quiet even in the middle of the center. Didn't open the windows and balcony doors, so it must be the good sound proofing of the doors. Reception was very friendly and helpful. Room was spacious and airy. Furnished quite sparsely but the price was reasonable.

Fantastic room, really helpful staff and great location

The room and bathroom were spotless and the staff were very friendly and helpful. The property is just around the corner from the metro station and super convenient for restaurants and nightlife.

Location is fantastic. An easy 3-5 minute walk from the metro station and you’re right in the middle of Casco Viejo. Front desk staff was amazing. Cleaning supplies used have an over-powering odour. Those sensitive to scents might want to avoid. And the room was sweltering. Ceiling fan helped a lot.

Great property for the price! It's centrally located and within walking distance to everything like restaurants, shops, and main attractions. Clean, comfortable, and convenient. Highly recommended for anyone looking for value and location!

Arenal Suites is a great place to stay, super clean and very comfortable. The staff were very helpful and professional.

Loved the area near everything. Great room. The only downside is that it didn’t have air conditioning but at least it had a fan.

Very good and superb location close to alot of sites

Absolutely fabulous location. Couple of minutes walk to the piazza. The underground is less than a minute walk. Lots of bars and food places. The hotel is spotless. Staff are lovely. And that bed. Oh my word, I wanted to take it with me to the next hotel! Most comfortable hotel bed I’ve slept in for a long time. Thoroughly enjoyed our stay. The stairs are not for the faint hearted though!