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Traveloka (126)

Other sources (39)

8.5

Very Good

From 126 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.5

Meal

8.0

Location

8.5

Service and Facilites

8.4

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Traveler Reviews Muong Thanh Grand Bac Giang

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Customer reviews

Dam Thi Hoa

9.7

/10

Reviewed 81 week(s) ago

Clean, beautiful, airy, I am very satisfied.

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1 people find it helpful

Nguyen

6.0

/10

Reviewed 107 week(s) ago

Old furniture while the price is the highest in Bac Giang province. TV doesn't even have internet to watch.

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Accommodation's Reply

13 Jun 2023

Dear customers, Thank you very much for taking the time to share your experience at Muong Thanh Grand Bac Giang Hotel. We are very sorry to hear that you are not really satisfied with the service we provide. Your positive feedback is the motivation for us to keep trying and constantly improving the quality of our services. Muong Thanh Grand Bac Giang Hotel is pleased to continue to welcome you and your family in the near future. Best regards, Hotel manager

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Nguyen

6.0

/10

Reviewed 107 week(s) ago

Old furniture, highest price in Bac Giang province. TV has no internet

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Nguyen

6.1

/10

Reviewed 107 week(s) ago

As one of the highest priced hotels in Bac Giang province, but the furniture is old, the TV does not have access to the internet.

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June N.

9.4

/10

Reviewed 125 week(s) ago

Các nhân viên cực kì thân thiện, luôn nở nụ cười trên môi. Điểm trừ là đồ ăn sáng hơi nguội, và trong phòng tôi có mọt gỗ rơi ra sàn, em bé suýt nữa đã nhặt bỏ miệng 🥲

1 people find it helpful

NGUYEN V. H.

5.4

/10

Reviewed 126 week(s) ago

Đồ ăn kém. Khách sạn không được sạch lắm

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Do Dang T. T.

6.0

/10

Reviewed 134 week(s) ago

Phụ phí quá cao. Trả phòng chậm 1 tiếng mất thêm 450k

1 people find it helpful

Nguyen thu huong

6.0

/10

Reviewed 146 week(s) ago

The old air conditioner in the room is quite stuffy, but in return, the breakfast is very rich

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Nguyen T. L. P.

9.7

/10

Reviewed 156 week(s) ago

I had the most pleasant stay here. But the TV is not good.

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Accommodation's Reply

30 Jun 2022

Dear Ms. Lan Phuong, Thank you very much for your valuable comments for the Hotel to make the Hotel more and more perfect. We hope to welcome and serve you in the near future. Sincerely thank ! Best regards !

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Nguyen D. L.

5.6

/10

Reviewed 260 week(s) ago

Restaurant staff serving room service food too slow. The food is very bad. I don't think the chef of a 4-star hotel has this night rolls

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1 people find it helpful

Accommodation's Reply

14 Jul 2020

Dear Ms Dieu Linh, Thank you very much for choosing our hotel as a accommodation during your recent visit to Bac Giang and taking the time to share your experiences with us. I am very sorry and very sorry for the staff and food of the hotel that caused inconvenience for you when you stay at the hotel. At Muong Thanh Grand Bac Giang Hotel, we always try to maintain and improve the quality of service to give our customers the best service experience. Therefore, your feedback is very important to us so that we can plan to improve and upgrade our services in a timely manner. We hope to have another opportunity to welcome you to our hotel and show you our change and serve you better. Once again, our sincere thanks for your review. Best regards Vu Minh Tuan (Mr) Hotel manager

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Nguyen T. L.

Business

9.1

/10

Reviewed 293 week(s) ago

Good location, near the bus station, overlooking the square. Nice view. The room is quite clean, fully furnished, good wifi. However the room has a smell. Breakfast is very diverse and quite quality. Staff okay.

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Le Thi H.

Family

9.3

/10

Reviewed 294 week(s) ago

Cute staff. Nice hotel. However, the room cleaning needs improvement. Point to folded blankets and pillows. Do not wipe and sweep the room

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ha anh t.

Business

8.8

/10

Reviewed 302 week(s) ago

Very friendly, comfortable, friendly staff

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Dang T. N. M.

Family

5.6

/10

Reviewed 307 week(s) ago

Late check-in at 10pm, no reception leads to check-in, the result of the room card cannot be opened, must go down to call up and open! When I entered the room for a while, the air conditioner turned off and I could not use it. Calling the support person, the room was up because I thought of changing the battery, but the results of the air conditioner were disconnected, there must be a new technical department. OK! Adjust the air conditioner near 15p, near 11:30 am to finish! There are no bathrobes in the room for guests like other hotels!

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Thuy Thuy

9.7

/10

Reviewed 310 week(s) ago

Good service. Enthusiastic staff. Rooms are spacious and airy. Rich breakfast quality.

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Nguyen N. M.

9.4

/10

Reviewed 312 week(s) ago

Interesting experiences and experiences at Muong Thanh Bac Giang, class, polite and comfortable

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TRINH T. T. T.

Family

9.3

/10

Reviewed 317 week(s) ago

Friendly staff, clean rooms, fully equipped, but the outside is quite old and the breakfast is not yet varied, slightly cold

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NGUYEN V. H.

Backpacking

8.8

/10

Reviewed 327 week(s) ago

Spacious space, young and enthusiastic staff. The scenery is very beautiful (Please note that the hotel does not make money reservations before checking in).

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Doanducbang

9.7

/10

Reviewed 340 week(s) ago

Serve well the clean heat

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Luu H. H.

Romantic

9.0

/10

Reviewed 382 week(s) ago

Central location, friendly staff, regular buffet breakfast. The 4-star hotel does not use the lobby as well as in the lobby, it does not have a bathrobe and a healthy balance.

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