Need update

The place needs an update. Everything looks old including the towels no warm blanket only bedspread

Great location and very helpful front desk. Older property but very comfortable

The cleanliness level of this hotel is definitely below acceptable standards. The bed sheets and towels were not clean, which made the stay uncomfortable. That being said, the staff is friendly and welcoming. While the price is reasonable, it does not justify such poor hygiene. I would not stay here again.

Cockroaches the size of mice. Confusion at front desk over checkin. Barking hostile dog. Sound of Loud falling objects late at night. Poor shower.

While the hotel is in a convenient area with lots within walking distance, and the facilities are also nice in appearance, I was very disappointed with the cleanliness of our room. There was a dead cockroach that had been there so long its legs had fallen off. The sheets were not clean, the walls had smudges and marks all over them. It’s as if they hadn’t cleaned the room in months and forgot to do anything after the last person checked out (other than make the bed). There was also no toilet paper in our room and the air conditioning barely functioned. It never got cold. Overall rather unpleasant and this place could easily have made our stay a pleasant one with just a tiny bit of effort on their part.

Looks nothing like photos. There is no restaurant, bar or cafe on the premises as stated in the ad. Poor water pressure in the shower. Outrageous price for what you get.

Small family hotel, it was good for sleeping but could use some improvements. Only one plug in the room in the bathrrom.

Amazing location, in the heart of it all!!

Property looks much nicer in n photos than it actually is. My husband wants me to say that is front desk guy was nice. Everyone in the entire town is nice including the street dogs. What ever they show about Starbucks coffee or restaurant at the facility is not true. When we visited the restaurant was never open. Neither was the coffee shop. Little to no water pressure. The best part about the entire stay is that there is a butcher shop next door that slaughterers pigs every day between 3-4 am. Lovely sound to wake up too. So all and all I wouldn’t recommend you stay here. But the people are nice though 😒

Excelente ubicación servicio y muy cómodo. Solo no tu ve agua caliente, pero con el calor no es tan necesario

The hotel was a bit overpriced but, not bad. I didn't have hot water the first night. Since it seemed that I was the only guest there, I think they forgot to turn on the hot water heater when I arrived. I used the a/c on dry mode but, unlike other units I've encountered, I could not set the desired temperature. Dry mode is so much nicer in humid areas than air conditioner mode. Plus, it saves a lot of electricity.

The actual rooms are pretty typical but because of the straw roofs, the noise insulation wasn't the best, and because the hotel is on the busiest street in town, you will hear cars and people until late at night. So this place is only good if you have a room that is on the lower floor further inside the property away from the street. We got a deal so the price was almost worth it. The "included" continental breakfast was also very extremely subpar. The WiFi didn't work in our room either.

Location was perfect for us. Just parked the car and walked where we needed to go. Grocery store close. Breakfast good and cheap.

We were kept awake all night by neighbours barking dogs, then we moved rooms and had no wifi, roof was very old and had holes, rooftop patio needed to be swept or washed (full of dead leaves). Breakfast included but was very basic- skipped it in day two and went to a nearby restaurant. Staff were nice.

Beautiful tropical plants all around

Super friendly people and helping us out any way they can. I would definitely come back!

Super friendly staff & checkin in a minute, tour organized in a second 👌

Nice property in the plaza of Bacalar , walking distance to everything very safe

I don’t know how this hotel has any good reviews. We booked it on the same day, when we arrived he seemed surprised to see us. He said he didn’t have any rooms and then told us he had 1 room available but he didn’t recommend it bc it was right on the street and it would be very loud. We asked him if he would cancel our reservation for us and he said because we hadn’t paid yet that he would just inform Expedia that we didn’t show up and then we wouldn’t be charged. Well I was charged for it. $140 (which is extremely overpriced) for a room we didn’t even stay in.