Dear Valued Guest, Thank you for sharing your experience at The Trans Resort Bali with us. We are delighted that you enjoyed the quality and comfort of our bed. We apologize for the inconvenience caused by the unpleasant odor in your room. We are now taking this further by enhancing our air conditioning duct cleaning program. Please be assured that we take your feedback very seriously and have discussed this matter with our management team to ensure appropriate improvements. Thank you once again for your feedback and we look forward to welcoming you back again and providing you with even more meaningful guest experiences in the future. Best regards, Alexander Jovanovic Director of Development – Hotels & Resorts ct corp. General Manager

Dear Valued Guest, Thank you for sharing your wonderful experience during your stay at our hotel. We are delighted to know that your visit left a positive impression, especially with regard to the facilities and services we provided. Thank you once again and we look forward to welcoming you back again for your next holiday at The Trans Resort Bali. Best regards, Alexander Jovanovic Director of Development – Hotels & Resorts ct corp. General Manager

Dear Valued Guest, Thank you for staying with us. We really appreciate your time to share your experience at The Trans Resort Bali. We are pleased to know that you are delighted with the overall resort facilities and services. Thank you once again and we hope to have the pleasure of welcoming you back to The Trans Resort Bali soon. Best Regards, Alexander Jovanovic Director Development – Hotel & Resort of CT Corp General Manager

Dear Mr. Wayan, We are delighted to hear that your visit left a positive impression, especially with regard to the facilities and services we provided. Thank you once again and we look forward to welcoming you back for your next holiday at The Trans Resort Bali. Best regards, Alexander Jovanovic Director of Development – Hotels & Resorts ct corp. General Manager

Dear Stevi L, Thank you for staying with us. We really appreciate your time to share your experience at The Trans Resort Bali. We are pleased to know that you are delighted with the overall resort facilities and services. Thank you once again and we hope to have the pleasure of welcoming you back to The Trans Resort Bali soon. Best Regards, Alexander Jovanovic Director Development – Hotel & Resort of CT Corp General Manager

Dear Valued Guest, Thank you for sharing your memorable experience during your stay at our hotel. We are delighted to hear that your visit was a pleasant one, especially with the beautiful white sandy beach, the facilities that are accessible to both adults and children, and the friendly service provided by our team throughout your stay. Once again, thank you. We look forward to welcoming you back on your next vacation and providing you with another unforgettable experience. Best regards, Alexander Jovanovic. Director Development – Hotel & Resort of ct corp. General Manager

Dear Valued Guest, Thank you for sharing your wonderful experience during your visit to our hotel. We are very happy to know that your vacation was memorable and enjoyable, especially with our overall facilities, the cleanliness of the room, and the service provided by our team. Thank you again and we look forward to welcoming you back on your next vacation with another unforgettable experience. Best regards, Alexander Jovanovic. Director Development – Hotel & Resort of ct corp. General Manager

Dear Valued Guest, Thank you for sharing your wonderful experience during your visit to our hotel. We are very happy to know that your vacation was memorable and enjoyable due to the overall facilities and service provided by our staff. We appreciate your feedback, especially regarding the cleanliness of the swimming pool and the taste of the food we serve. We have forwarded your complaint to the relevant department and will immediately fix and improve it. Once again, thank you and we look forward to welcoming you back on your next vacation with another unforgettable experience. Warm regards, Alexander Jovanovic. Director Development – Hotel & Resort of ct corp. General Manager

Dear Valued Guest, Thank you for sharing your wonderful experience during your visit to our hotel. We are very happy to know that your vacation was memorable and enjoyable due to the overall facilities and service provided by our staff. Thank you again and we look forward to welcoming you back on your next vacation with another unforgettable experience. Warm regards, Alexander Jovanovic. Director Development – Hotel & Resort of ct corp. General Manager

Dear Valued Guest, Thank you for sharing your feedback during your stay at The Trans Resort Bali. We truly appreciate knowing that you were pleased with the overall cleanliness of our resort, as well as the friendliness and hospitality of our team members. Regarding the in-room entertainment, we fully understand the importance of having enjoyable and accessible options. As part of our ongoing improvements, we are in the process of upgrading our televisions to Smart TVs, which will provide access to popular streaming platforms such as Netflix and YouTube. We hope this enhancement will bring a more personalized and enjoyable experience for our valued guests. Thank you once again for your thoughtful review. We appreciate your feedback and look forward to welcoming you back for a more memorable stay at The Trans Resort Bali. Best Regards, Alexander Jovanovic Director Development – Hotel & Resort of CT Corp General Manager

Dear Valued Guest, Thank you for sharing your memorable experience during your visit to our hotel. We are delighted to learn that your visit left a positive impression of our overall facilities, particularly the cleanliness, strategic location, and service provided by our team. Thank you again, and we look forward to welcoming you back for your next vacation at The Trans Resort Bali. Best regards, Alexander Jovanovic. Director Development – Hotel & Resort of ct corp. General Manager

Dear Valued Guest, Thank you for sharing your valued feedback regarding your recent stay with us. We deeply regret that some of the facilities provided did not fully meet your expectations, and we sincerely apologize for any inconvenience this may have caused. Your feedback regarding the power plugs in the room is truly appreciated. While we always strive to provide the best possible experience for every guest, we take your comments seriously and will look into ways to improve this for greater convenience. We also greatly value your feedback on the variety and taste of our food offerings. Your comments are important to us, and I will be sharing them with our culinary team as we continuously work to enhance the dining experience and cater to the diverse preferences of our guests. We sincerely understand that each guest may have different expectations, and we hope that the villa’s spacious design, private pool access, and thoughtfully curated facilities provided you with exceptional comfort and value. Thank you once again for your thoughtful review. We appreciate your feedback and look forward to welcoming you back for a more memorable stay at The Trans Resort Bali. Best Regards, Alexander Jovanovic Director Development – Hotel & Resort of CT Corp General Manager

Dear Valued Guest, Thank you for taking the time to share your memorable experience during your visit to The Trans Resort Bali. We are very pleased to know that you had a pleasant vacation and that you had a positive impression of our facilities, especially the cleanliness of the rooms, the jacuzzi, the white sand swimming pool, the various resort activities, and the service provided by our entire team. Thank you once again and we look forward to welcoming you back for your next vacation at The Trans Resort Bali. Best regards, Alexander Jovanovic. Director Development – Hotel & Resort of ct corp. General Manager.

Dear Valued Guest, Thank you for taking the time to share your memorable experience during your stay at The Trans Resort Bali. We are delighted to learn that your visit left a positive impression of our facilities and services. We look forward to welcoming you back on your next vacation with us at The Trans Resort Bali. Best regards, Alexander Jovanovic, Director of Development – Hotel & Resort, ct corp. General Manager

Dear Ms. Meriaty, Thank you for sharing your wonderful experience during your visit to our hotel. We are very pleased to know that your visit left a positive impression regarding the overall facilities and services we provide, the complete room amenities including the jacuzzi located on the balcony of the room and the friendly service provided by our team. Thank you once again and we look forward to welcoming you back for your next vacation at The Trans Resort Bali. Warm regards, Alexander Jovanovic. Director Development – Hotel & Resort of ct corp. General Manager.

Dear Valued Guest, Thank you for taking the time to share your memorable experience during your stay at The Trans Resort Bali. We are delighted to learn that your visit left a positive impression of our facilities and services. We look forward to welcoming you back on your next vacation with us at The Trans Resort Bali. Best regards, Alexander Jovanovic, Director of Development – Hotel & Resort, ct corp. General Manager

Dear kalista p., Thank you for returning to stay with us. We sincerely appreciate you taking the time to share your experience during your second visit to The Trans Resort Bali. It’s a pleasure to know that you were delighted with the overall facilities and services we provide. Thank you once again and we hope to have the pleasure of welcoming you back to The Trans Resort Bali soon. Best Regards, Alexander Jovanovic Director Development – Hotel & Resort of CT Corp General Manager

Dear Aji I. B., Thank you for staying with us. We really appreciate your time to share your experience at The Trans Resort Bali. We are pleased to know that you are delighted with the overall resort facilities and services. Thank you once again and we hope to have the pleasure of welcoming you back to The Trans Resort Bali soon. Best Regards, Alexander Jovanovic Director Development – Hotel & Resort of CT Corp General Manager

Dear Valued Guest, Thank you for staying with us. We really appreciate your time to share your experience at The Trans Resort Bali. We are pleased to know that you are delighted with the overall resort facilities and services. We truly appreciate your comments regarding the breakfast taste. I will be discussing it with our culinary team as part of our ongoing efforts to improve and enhance the overall dining experience. Thank you once again for your valuable feedback and we sincerely hope to have another opportunity to welcoming you back to The Trans Resort Bali. Best Regards, Alexander Jovanovic Director of Development – Hotel & Resort of CT Corp General Manager