Hotel staff are very active and friendly. When I booked a hotel in the same hotel system but elsewhere, the staff gave me an extra charge and had a room at my destination in Ratchaparop. Room is clean, travel is convenient. However, my room was on the 5th floor, there was a floor above which did not know what to do but pounded all night. Very loud noise causing insomnia all night. The mattress is a bit hard