Initially, our check-in started in the most horrible way. I was given a room that was not in use and was probably in emergency mode. When I entered the room, it was hotter than the Jakarta heat outside. The staff had not even thought to turn on the room's cooling system considering the advance reservation I had. It was unbearably hot and impossible to stay in the hotel room, which was cooled by a small air conditioner. The mini-bar fridge did not work, for the simple reason that the temperature knob was broken. I asked to wash my hands in the bathroom sink, which turned out to be clogged and the water would not drain. After a very nervous objection from my side at the reception, the staff immediately made the right decision and I was moved to a higher class suite from the room I had paid for a three-day stay. I received a written apology and a compliment with a fruit platter, for which I heartily congratulate the hotel management for the right decision to solve the problem, for which I thank them. I have visited the chain of hotels in other places in Indonesia and I know that everything is impeccable in principle, so I was very surprised at my initial check-in to a room with many problems. The food in the restaurant is delicious and the service is good.