Overall Ratings & Reviews Hotel Sapphire

The only pros is the location. Rest all are cons only. Small small insects, cockroaches freely roaming in the room and bed and it seems bad smell has been there for several years. The condition is horrible. The receptionist was totally unfit for that job. He tried to do his side business from their guests. Overall no value for money and I dont recommend.

Staff was very supportive.

When we went there, they said booking wasn't there and ask me to pay again. I have shown my online payment receipt for the prove. They didn't accept it. I have to call and talk to manager. After 45 minutes, they said yes. Please be careful when you book online.

Good

Cleanliness poor

Our flight was delayed for almost 10 hours and informed the hotel through email as no one was picking up the phone and the next day I received an answer from the manager and there response " staff are sleeping it's middle of the night". Very rude. When we arrived around 4:00 am the reception was dark and someone was sleeping at the couch and someone woke him up from outside who had seen us and went to wake up the manager who was sleeping as well. After checking in they took us to our 2 rooms. The corridor was so hot and humid. As soon as we opened the room it was so unbearable heat and humid too. One AC was not working and they transferred us to another room. My daughter and her son couldn't take a shower as the bathroom was so disgusting, Sink was crack, mirror have stained but managed to stay for a day. it was so uncomfortable in any ways. No basic facilities. The beds were so noisy every time you moved. The rooms were so dark no night lamp, and the worst part no wall electrical outlets. They have only one outlet behind the TV which is not also universal. Finally we managed to charged our phone outside the hotel and checked out in the evening to stay in another hotel which is way beyond beautiful and very comfortable in every aspect. With all this unforgettable experience and not got any refund there's no way anyone will come around near to this hotel. I doubt even locals will never recommend. This property needs full upgrade

Perfect location. Very friendly and helpful staff especially the young lady at reception. She was outstanding, despite working hard!

Clean hotel in very convenient location for dinning, shopping and public transportation.

We have stayed in this hotel on 21 occassions. It has the best possible location locayion with many shops and eating places nearby. Transport is easy to and from the hotel.ops, transport and restaurants are

The staff was very friendly.

Good and kind care service

The front & lobby of the hotel looks appealing, however inside is a different story. The room was dark and not cleaned properly. Only 1 lift was working and very small. Reception staff no form of welcoming guests or smiling. The hotel needs to keep up with maintenance and revamp the place up.

Badly maintained with ancient wornout flooring. Stained towel and bed linen. Poor wifi.

Enjoyed our stay!

Very convenient location for all needs.

All good

Disappointed

Overpromised the facilities. No actual gym or swimming pool. Not a lot of sockets, really old furniture and not clean room

Excellent location. Easy to all access. Excellent service by reception, restaurant and housekeeping.

Unique the bar was fantastic. The staff at the reception was super good.