6.8
Pleasant
From 585 reviews
Provided by travelers on
Cleanliness

6.4

Room Comfort

6.4

Meal

6.8

Location

7.2

Service and Facilites

6.8

Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Capital O 2239 Hotel Endah Parahyangan

Number of reviews per page
20
40
Customer reviews
Profile Picture
MichelleRyo
icon-origin-TRAVELOKA
4.8
/10
Reviewed 171 week(s) ago
It's really bad, really disgusting.
Translated by Google Icon
See original
1 people find it helpful
Bambang S. M.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 172 week(s) ago
Not worthy of being called a hotel, the bed linen pillows used by people smell musty, the toilet smells, the room smells, the air conditioner is off, the window cannot be opened so it is stuffy, there is no air ventilation, the water flows small. Electricity does not turn on 24 hours because it uses a generator. Please monitor visitors, especially young women in sexy clothes, because upstream and downstream at night until the early hours of the morning, the lobby is used to hang out by teenage children so that it makes the atmosphere disturbing to hotel guests, the hotel does not recommend as if life is reluctant to die, even if it is reluctant, the hotel is not maintained what disappoints me the most, I booked 2 rooms only 1 room is prepared, the point is that the experience of staying at the Endah Parahyangan Hotel does not match the description, thank you, hopefully it will be an illustration for guests who will stay at the hotel.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Apr 2022
Hi, we never want our guests to face this kind of problem. As we understand the type of hassle our guests face, we apologize. We have informed our team about this to take appropriate steps to ensure it doesn't happen again. Regards, Amelia.
Translated by Google Icon
See original
saud nadeak
icon-origin-TRAVELOKA
5.9
/10
Reviewed 173 week(s) ago
The water is small and often off. No mineral water or electric kettle provided.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Apr 2022
Hi Saud! We are truly sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time. Regards, Ivy
Translated by Google Icon
See original
Ade I. P.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 180 week(s) ago
1. The room smells musty, there are no windows so there is no air circulation. 2. The bed sheets are very dirty, musty smell and lots of dirty stains. Looks like it's never been washed/replaced. 3. AC is not cold, just the wind.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Feb 2022
We are really sorry to disappoint you, Ade! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Margianti!
Fajar S. H.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 181 week(s) ago
Ratings for hotel cleanliness are very minimal, bed linen and blankets are dirty and pillows are dirty, floors and toilets are dirty maybe for a private room class, it's okay but for a hotel class it's not worth it. Some hotel facilities cannot be used because they are damaged. The air conditioner does not feel cold and also the room is not very soundproof. Did not feel comfortable sleeping because sounds from other rooms were heard and disturbed comfort. Also please improve the service, don't let us as customers have to call CS several times before CS appears. Please improve cleanliness and facilities again. Because we pay to enjoy the facilities and comfort. Thank you.
Read More
Translated by Google Icon
See original
3 people find it helpful
Candra T.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 183 week(s) ago
No towels or bath soap.
Translated by Google Icon
See original
1 people find it helpful
Candra T.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 183 week(s) ago
You don't even have a towel. I also want to take a shower without using a towel.
Translated by Google Icon
See original
1 people find it helpful
Meita R.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 183 week(s) ago
Sorry, I'm a bit disappointed because the sheets or blankets have lots of stains. This is a 3 star hotel but rich is not a 3 star. It's a pity, hopefully in the future it will be more concerned with comfort and cleanliness.
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Aris A.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 186 week(s) ago
Wc kotor, ada bekas BAB juga kayanya bekas tamu sebelumnya belum d bersihkan.
1 people find it helpful
yuniza hanum tiarakusuma
icon-origin-TRAVELOKA
5.5
/10
Reviewed 187 week(s) ago
Stuffy dirty smell is not recommended at all.
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Wahyu W. R.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 188 week(s) ago
The mattress smells of urine. The bathroom has no water.
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
muhamad z.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 189 week(s) ago
I didn't, because it didn't match my expectations. 🙏.
Translated by Google Icon
See original
1 people find it helpful
Bagus
icon-origin-TRAVELOKA
8.5
/10
Reviewed 190 week(s) ago
So it's your own home and we can request a room.
Translated by Google Icon
See original
Find this review helpful?
Shafira A. A.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 192 week(s) ago
Very very bad rooms. Smelly, dirty bed sheets, dirty toilet. Old air conditioner. Bad service because when I ask for a clean bed sheet, they said they did not have inventory. That 's funny. How come a hotel did not have an inventory?
Find this review helpful?
Erwin A. S.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 192 week(s) ago
Dirty room, smells of smoke, closet doesn't work, water heater is off, not livable. Expensive price.
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Eric K.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 193 week(s) ago
The hotel experienced a blackout and the generator was not ready for use.
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Miss G.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 199 week(s) ago
Room smells fishy. Noisy AC. The bathroom doesn't really have yellow lights. The mattress, the blanket, was dirty, the lock was smothered. There is no receptionist. Check in manually. There is no hot water. Wifi doesn't work. There is no towel. The bad hotel I've ever come across.
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Udi S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 222 week(s) ago
Nyaman, bersih, pelayanan ramah... overall mantab, cuma saya nyari alat buat bikin air panas tidak ada 😁🙏
2 people find it helpful
Rima T.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 223 week(s) ago
Good, comfortable, only 2x power out, but it's okay for the rest to be safe and comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Apr 2021
Hey Rima, Pleased to know you had an awesome stay with us. This is something which always encourages us to serve you even better. Looking forward to hosting you soon. Regards, Jubaedah!
Profile Picture
Indra W. P. D. S.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 228 week(s) ago
Order 4 rooms, 2 rooms are less comfortable (room 207 smells of cigarettes, room 201 ac is not cold) The other 2 rooms are comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Mar 2021
Sorry for the trouble caused, Indra Waspada. Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Reza!
Number of reviews per page
20
40