Overall Ratings & Reviews Best Western The Hilcroft Hotel West Lothian

Unfortunate the rooms do not have window screens as it was very hot that evening and so could not leave window open due to no screen and so many mosquitos etc. Street facing room quite loud late into the night with traffic passing close. Unfortunately the guest across the hall was in and out of the room every 10-15 mins from midnight until near 3am and their door slammed every time. The hotel should do proper maintenance to make sure all room doors close soft. Great service on arrival, easy free parking and decent quality restaurant with fair pricing,.

The staff were extremely accommodating and friendly. I plan on staying here when I come back to Scotland. It is central to both Edinburgh and Glasgow which is awesome and not too busy.

A lovely stay

Great value

Nice rooms, great food

Staff in all areas of hotel were friendly, helpful and knowledgeable.

I never seen such thing in my life!!! I was having a shower when the hot water stopped. I was told by the guy at the front desk that happened because,maybe, another guest was having a shower, that affected my shower. In other words, the guests should make an agreement about having shower before going under it.

Nice stay good breakfast

Absolutely stellar service from the team here. Friendly, courteous and couldn't do enough to help. Hotel is comfortable and clean and has everything you need. Staff are the stars here though.

Chris on reception was very helpful. Food was nice too

Great hotel for a short stop, staff very friendly and helpful, only complaint is my to didn’t have any channels

Had a one night stay definitely will rebook soon

The place is absolutely safe and quiet

Excellent

Room was nice, comfy bed just what I need for a one night stay. Breakfast let it down, I arrived just before 8am an all tables still had dirty dishes on, juices had ran out no offer of bread or toast no sauces an hostess non existent to ask. Food was dried out been kept warm to long. Dirty cutlery an dishes still not cleared when I left.

When we arrived by taxi we found the lobby adorably decorated for the season. We both said it was very cute. The location was perfect for us as we were visiting family and they were just an easy 5 minute walk. The room was comfy and everything we needed, except for wash clothes which don't seem to be a thing in Europe, but we had brought our own. Be aware there is no lift and our room was on the 2nd floor. So if you can't handle steps request a 1st floor room. We arrived several hours early. They told us they would find a room for us as soon as their cleaning staff could provide one. In the mean time we could wait in the lobby or check our bags and walk into town. We did the later and enjoyed the 10 minute walk into the little stretch of shops and restaurants. The hotel breakfast was typical Scottish foods, which meant the only bread choices were white or brown toast bread and potato scones. There was some cereal, fresh fruit and yogurt every day, along with a menu choice of traditional Scottish, vegetarian, and gluten free options. These included scrambled eggs, sausages (including vegan). Only bread options were white or brown toast and potato scones. I would have liked some rolls or other bread selection but that doesn't seem to be a thing in Scotland. We had a couple meals at the hotel restaurant and the food and service were very good. We also walked into town to eat a couple nights as well. My wife and I will definitely stay here again when we return to visit.

The staff at check in were very friendly and helpful, our room was spotless and very comfortable. The room was nice and warm but there was also a fan for those who get too hot. Overall a lovely stay!

Great staff

Stopped on the way too and from Edinburgh Airport over a 2 week period. Two different rooms both excellent. Very clean. Hreat breakfast and friendly staff. Ideal for staying near Edinburgh with Airport about 20 minutes away and park and ride/tram station. I travel for work and plan to keep using this gem.

Nice