Overall Ratings & Reviews SOTIS Hotel Falatehan, Blok M, Jakarta

The staff are all friendly and very informative, the location is very strategic in Blok M, the rooms are a bit spacious and very affordable. Just a few notes: The Wi-Fi connection could be improved, the drainage could be rechecked, and the AC could be checked for better comfort in the future. Overall, I had a great stay here, I give it an 8.5/10.

The service was excellent, and the staff were very friendly. I even lost my key, but it was found and returned without any fine, even though it was due to the customer's carelessness. Thank you for your kindness and excellent service.

The hotel room size could be considered just right, but the cleanliness, facilities, and service were excellent. Hopefully, everything can be improved. Thank you for the service in room 304.

Recommended. The receptionist's information was easy to understand. It's close to the Ministry of Public Works and Housing (PUPR) office, and very close to Blok M Mall. The bus and MRT stations are also nearby. It's strategically located.

The location is quite good, access is good, the only drawback is that there is road repair. I got a welcome drink. The room is nice. The staff's response and solution are quite good. I got smelly and unclean towels. The toilet still smells, so it's not comfortable. The food is quite good.

Top, ok, recommendation for business

The location is strategic, but access to the location is under construction so it's a bit difficult if you bring a car. Cleanliness is also okay. But the service is disappointing. First, I wanted to order food at 6, and then I couldn't, they said I had to wait until breakfast was finished at 10. Even though the menu said 24-hour room service. When I went down to get my breakfast package, it turned out there were also few people eating breakfast. Second, I happened to be there by motorcycle and the motorcycle parking lot is narrow so many motorcycles blocked my bike. In fact, when I was moving the motorcycle that was blocking my bike, there was a staff member smoking there but didn't help at all. Security was also not on standby in front of the lobby, instead they were busy chatting in a place that was out of sight. Even though before entering, security said, "I'll help you out if you have trouble," but he was nowhere to be seen from the moment I checked in until I checked out.

improve the taste and variety of the menu

great location and great food. need room to be improved, especially the old linen.

The hotel is strategically located near Blok M. The breakfast is delicious even though there isn't much variety. The service is friendly. The only thing that needs improvement is the room rental price. For executive rooms, it should be priced at just 700 because the room size is quite small.

The staff is friendly, the cleanliness is good, the atmosphere is nice and comfortable.

Clean rooms and strategic location

Check-in schedule was at 2 pm, arrived at 4 pm but the room wasn't ready so we waited another 15 minutes.

Not the best experience staying here

The staff are friendly and very helpful, access is also easy, only the breakfast food tastes a bit lacking, but overall it's a comfortable hotel, the rooms are clean and the facilities are very good

Even though check-in was delayed by an hour, the staff's friendliness (4S & prompt assistance) made it so I didn't get upset, hehe... I didn't have a chance to try the food, because when I wanted to order snacks and a main meal, it turned out they couldn't order until 12 noon (not 24 hours), so I was hungry so I ordered GoFood... So far, the service is good, the room is clean, I really like the bathroom ambiance, it would be even cooler if the Wi-Fi could be faster, so I could have Zoom meetings while at the hotel and watch TV with lots of cut scenes. Hopefully it will be even cooler, I will definitely come back here next time

The room smells of cigarettes. Dirty AC. Immediately short of breath & sore throat. Lots of ants. My child's legs were bitten

The staff was very helpful. Will be back.

I like it, it's close to everywhere but I think the breakfast is very simple...

Strategic location near Blok M. Clean and tidy room. Hot water available. Wifi is very good. Very satisfied staying here