Best Western Plus Brandon Inn

Explore Best Western Plus Brandon Inn
8.8
Very Good
From 724 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

8.0

Service and Facilites

9.0

Traveler Reviews Best Western Plus Brandon Inn

Number of reviews per page
20
40
Top reviews
Russell
icon-Business
Business
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Hotel newly renovated which was nice but the customer service has deteriorated over the past year. Poor attempts at cleaning our room after several requests (partially made bed, not changed sheets etc). No water in gym, cleaning supplies in gym allowed to run out. Breakfast was noticeably worse as well, even though the regularly lady who works the breakfast area was lovely
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Ehsan
icon-with Children
with Children
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean hotel but going through renovations atm...but overall good stag
Dan
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Hotel was clean, but renovations, ice machine did not work, pool was not working, hairdryer blew up within minutes of turning it on. Not allowed to pay with debit for room have to use credit card and charge full amount for deposit on room close to $600 in one shot whether you like it or not. None of this is mentioned on website prior to booking
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Samantha
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

They cancelled our reservation so we ended up booking a last minute at another hotel.
Donald
icon-
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Under major construction but rooms and staff were great and managing the best that they could in the conditions.
Jason
icon-with Partner
with Partner
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The hotel is under construction and the workers have zero consideration for the guests! Hammering started at 8am Sunday morning in the room directly below mine. When I brought this to the attention of the front desk it was as if they didn’t care because they already had my money! Don’t ever stay here.
Paulo Eduardo
icon-
4.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The property was on renovation but no information was shared when you book - when I arrived it was a mess, no parking allowed in front of the building, path with construction material, gym closed, pool closed… I requested to talk with the manager and I was ignored. When I went to my room had a strong smell of cigarette and had to move.. No discount (because the facilities out of order) and zero customer service when you say something.. Never again
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Jennifer
icon-with Children
with Children
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

All was good
Joanne
icon-
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Yes, breakfast lengthy as there were several teenage teams in the food area and food ran out. Otherwise stay was very good
rodney
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Yes
Frankie
icon-Business
Business
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Nice
Colleen
4.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Room was dirty. Pulled a chair back to find garbage and wrappers underneath. Carpet felt gritty.
Lindsay
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Waterslide was lots of fun for whole family. Beds were super comfy.
Rickey
icon-with Partner
with Partner
8.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Clean room and amenities.
April
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Room was spotless, staff was kind
Samantha
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Good staff
Kevin
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Checked in near midnight and staff was friendly
Danna
10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Great
Angela J
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Parking easy. Pool nice.
Tracey
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Clean with breakfast included. Good parking. Easy access to highway
Number of reviews per page
20
40