Positives: Breakfast is delicious, truly. Luxurious & generous with vast choice, mainly buffet both hot & cold but also an egg station. The pool is beautiful & bijou. Pool drinks & snacks were reasonable, with kind, quick & helpful service. Highly recommend the white sangria & ceviche. The decor of the lodge is lovely & unique, with lots of quirky surprises around all corners. Loved the little frog garden & the furniture in the reception area. Our welcome was fantastic with a much needed cold towel & complimentary, refreshing juice drink. While we were not told about this, the property is actually huge. We recommend going for a walk in the gardens where you can spot plenty of wildlife including hopefully a sloth or 2! The birds in the area are awesome - great time spent here lying by the pool, watching them all fly by. Our kayak tour was really fun, made even better because we got lucky & were the only people on this tour, so it was completely private. Our tour guide, George Brian was super cool, chilled, funny & helped us spot everything - different birds, iguanas, monkeys, a sloth.. all that we missed were the caymans. But we saw them on the boat ride over so no fomo. He also recommended we walk through the hotel's private gardens - a great suggestion.
Negatives: Lack of A/C was stifling here - no air as the windows are shuttered. Some reception staff were more helpful than others - more information on what to do could have been provided. We were advised not to walk to/from Tortuguero at night due to the path being unlit & to take a taxi instead - this is partially untrue as half of it IS lit & the other half is dark but a phone torch is more than sufficient, plus there's lots of people around doing night tours. It was perfectly fine to walk. And we didn't see a single taxi because what was meant was a boat taxi though they didn't make this clear! While we knew WiFi was only available in common areas, it meant that these areas were constantly full of people so the reception area was always busy. The pool is gorgeous but too small for the amount of rooms - they need to build a second pool as while the expectation is guests are out for the day on tours, this may not always be the case. So the pool gets very full, loungers are few & usually in use. We got lucky both days but just. Saw many disappointed guests & even a loud argument break out over a sun lounger. We stayed in the cheapest room - Budget Twin. The beds were comfortable but there is no soundproofing at all with the room(s) next door, making our nights sleep very difficult especially since we had to be awake at 5am for a hotel tour. We were told to be ready for the tour at 545, but actually we left at 6 which is disappointing considering we didn't sleep well the night before due to noisy neighbours & could have used the extra 15 mins to sleep more. Lastly, the hotel can do more to improve its own accessibility. Rather than simply announcing that guests need to book a boat or plane to reach the lodge, why not have a generic email offering prices, boat times and book it for us? The hotel is happy to take payment for tours booked in advance, but not a boat trip to get to the hotel itself! I had to send many msgs to get the info I needed to organise our arrival - could have been made much easier for me by the hotel. Overall still a very good stay.