M***H
6.2
/10
Reviewed 3 day(s) ago
I requested for early check-in (9 am) during booking. We arrived at the hotel around 7 am local time. When we wanted to early check-in, the staff denied us, strictly mentioning check-in time is 2 pm. We sat at the lobby for a few hours before we decided to go out to kill the time. When we came back to the hotel around 1:15 pm, we still weren’t allowed to check in. We had to patiently wait again at the lobby. Then around 1:30 pm, we saw a group of tourists just arrived at the hotel, and the staff straightforwardly allowed them to check in. After that, we went to the reception to ask why we weren’t allowed to check in just now, only then they allowed us to check in after we showed face. Mind you, we traveled 7 hours+ and at that time already 17 hours with no shower & very hot weather! Bias.
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