Overall Ratings & Reviews Palazzo Castri 1874 Spa & Garden

Perfection. A special place. Away from the noise but close enough to walk into the city and around. So clean. So friendly. Beautiful

The pool was perfect for the heat. The gym was small.

We had an amazing stay at this hotel. The staff were welcoming and extremely friendly. They couldn’t do enough for us. This hotel was perfect for our 4 nights exploring the delights of Florence. Well positioned for all the major sights and close to so many restaurants and bars that we were spoiled for choice. Nice and close to the train station for transfers to the airport. It is walkable, but as it was very hot and humid, we did taxi to the train station when we left on travel home day. Hotel reception ordered this for us and the taxi was there in less than 5 minutes - perfect! Hotel room was well equipped, the bed comfortable and we had every bathroom amenity we possibly could’ve needed. We did ask for a fan for the room in addition to the A/C as it was very hot during our stay and we prefer a cool room when we sleep. Again, this was no problem and was with us very quickly and made the difference. The spa and pool area, although small was very welcome when we returned after our sightseeing. You do need to book a slot for this with reception, but it was a lovely bit of downtime you don’t often get in a city hotel. We had breakfast daily, which was lovely and set us up nicely for the day. Plenty of choice and tasty too. We did have cocktails and dinner at the restaurant which again, were great. We would thoroughly recommend this hotel and will certainly be returning there when we visit again.

Amazing hotel. Friendly hotel staff.

Wow! Loved this place. Staff was so helpful, breakfast buffet was out of this world, dinners were really nice, and room (suite) was really comfortable. The garden area is pretty and quiet (except for the dulcet sound of the bells from the Duomo. Dolce vita!). The pool is small, but we weren’t there to swim, and pools are hard to find period in Europe. Close to all of the sites (walking distance). Didn’t try the spa, but that probably adds to the experience. Yeah, I’d go back for sure.

Very friendly staff. Very nice hotel. The area around the property is very busy and congested but it’s n walking distance to train station.

Absolutely beautiful property. From the spacious rooms to the stunning courtyard and not to mention the relaxing spa/pool facilities. Its proximity to a lot of sights and restaurants was really good. And of course the staff were so very helpful and attentive. Special thanks to Camillia for all her care and service to our group. Love, love, love this little sanctuary. Out of our three hotels we stayed at, this was our most favourite. Would not hesitate to come back for future Florence trips! Thank you! 🙏

Very clean and well maintained property. Amazing and very helpful staff 24/7. Spa, sauna and pool - big plus. Restaurant and bar inside this property was very good and very convenient. Highly recommend booking this hotel!

Excellent hotel, great breakfast and great staff. Internet in our room was super slow and at times not working, but in the lobby and garden it was very gas and efficient. Rooms are spacious, very clean and very quiet and comfortable.

The hotel was emall and intimate. The staff new who we were by the 2nd day. The front desk was responsive. They were helpful with transfers, and tours. Breakfast was never disappointing. We will return.

Great property in a fantastic location to walk the streets of Florence. Courtyard is gorgeous for drinks and breakfast and small Spa a plus. Not on the prettiest of streets but not really an issue as you can find them only minutes away. Overall a great stay and would recommend.

2nd time stating here, staff is wonderful, service in bar and restaurant very accommodating. Convenient location, walked everywhere. Will definitely stay there again!

Excellent hotel staff was wonderful special shout out to a lovely bartender and server in the dining and breakfast area convenient to the Plaza. Plenty of shopping and excellent sites. Stop in and see David

Third time staying there, love it

I did tons of research before Florence. This hotel was highly rated + a good price + an amazing location, so we went for it! I so wanted to LOVE it but hated it at first and then it grew on me. I have listed all the pro's & cons below and the pros far outweigh the cons. FYI - this is based on our room, the Bruneschelli Suite, room 308. Pros: * Very warm & friendly staff * Amazing breakfast both hot & cold selections - eggs, bacon, breads, pastries, yogurts - everything you could want! Plus fabulous cappuccino! * They do a teatime with pastries, cakes & tea @ 5pm which is a nice pick me up after a long day of sightseeing. * Great location: 5-minute walk to SMN train & the Duomo * Great water pressure in shower, water gets nice & hot * Super comfortable bed! * BEAUTIFUL view of Duomo & hotel gardens * Plenty of closet space w/hangers & shelves * Safe & mini-fridge in the room Cons: * In the Bruneschelli Suite, there are VERY steep stairs (like 10 or so) leading up to bedroom. This was NOT mentioned in room description online. * NO bathroom upstairs so if you have to go in the middle of the night…good luck! * Thermostat is hard to work, room gets very warm * There is no real lobby in the hotel, just a couch by the front door.

Wonderful front desk staff. Beautiful hotel with a wonderful included breakfast. Rooms were European small but well appointed.

Palazzo Castri is a 10 gorgeous property, stunning garden views, professional and courteous staff. Loved our weekend stay 💯 Highly recommend!!

Staff was awesome...Arjun from front desk went above & WAYYYYYYY beyond...what a great human being...my kids that he was so cool & he was extremely knowledgeable.

The staff at this hotel was wonderful; they were very accommodating. My complaint would be that it was kind of loud with furniture moving. I'm not sure what was going on with this. Also, we were upgraded but charged for the upgrade. I would have thought this was free, as we are VIP Expedia members.

Everyone was very friendly ,helpful and courtesy was very nice and the place was very comfortable 👌