Overall Ratings & Reviews Swiss Star Delsbergerallee

Very nice apartment

Nice stay

Basel card was included which was really useful. Check in was nice and straightforward. The location was good- just a few tram stops from the town centre. This was a good place to stay for a few days. The room was clean other than the fridge which smelt a bit. The only problem we had with the accommodation was that the room was really warm and they did not have a fan or air con. Other than this it was a pleasant stay.

Love this place

Every thing was good

Good place

Good place

no hot water !

I recomanded this apartement

Poor sound proofing. Noisy street, at night, and very loud tram noise and strong vibration, starting before 5:00 am. Not good for quiet, restful sleep.

Asked for the English TV channels to be unlocked .......both to Rent a home & hotels.com .....I had only 1 BBC world news channel out of 249 channels available in English .......I called 4 times and gave up in the end.......

Because it s like a home and I can do anything I wish

It was good. But the contact person who was there unable to answer properly and not guided correctly, who stays in Zurich and was afraid of calling him wrong time. A tourist can call anytime for the help.But it was lack there, which took us 2 hours to reach the place from SBB, which was not that much far.

We stayed here for the Europa League Final, the apartment was in the perfect location for both exploring Basel and going to the football, check in was a slight issue as our confirmation number from hotels.com differed from the one they had, luckily a lady was there to assist us, i would advise confirming this with them prior to arriving. The room was clean and had a small kitchen which was perfect for our stay, the bed could have done with a larger duvet for a double bed but luckily it was quite warm. At first we did not realise the window had a metal shutter, the curtains were almost transparant so it was a relief to find this. Night time was peaceful, the trams stop and the building was quiet, thoroughly enjoyed our stay here.

The hotel is in a good locality with a good connection to the city. The route 36 bus connects to Basel business district in 30 mins. The hotel is good but the price is around 30CHF higher than similar hotels near business district. Since this is an unmanned hotel,one has to get keys from an automated machine by keying in the last 5 digits of confirmation number. Hotels.com text messaging service has a bug as the phone numbers it prints adds two extra digits for which if you cannot reach the number you have to start praying and keep praying hard if its 10pm in night.

Very quiet neighborhood. The apartment was small, but was clean and had what you need for a couple of nights stay.

The check in instructions said to put the last five digits of the booking code into the lockbox keypad and the room key would come out. We put the code in about a dozen times and no key ever came out. We called the help number and there was no answer. Our only alternative was to rent a motel room for the night. Will file a claim to get a refund.

Check in instructions said to use the last five digits of the booking code to gain access to the lockbox with the key to the room. Input the numbers a dozen times and no key ever came out. Called the number given on the booking for help and there was no answer. Wound up staying in a motel.

The hotel gave us the wrong confirmation code so we had to stay out in the cold for an hour. They do have wifi, clean room, and laundry facilities.

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