Hotel itself is dated but acceptable for the money. The location is great BUT if you have a problem as we did with the air con the staff are at first dismissive and then plain rude. I booked this hotel with two important things mind, location and air con and I don't consider 31° (at 11pm) acceptable. We were offered another room for an extra £140! But even after accepting we had no choice it was impossible as the manager could no longer be contacted. Lots of hotels available, do yourself a favour and pass on this one.

Great hotel…amazing location and very reasonably priced. Didn’t try the food so can’t comment. will stay here again whenever I visit Wroclaw

Surprisingly affordable, convenient and staffed by capable, polite multi-lingual people.

Recommending. Good stay. Wishin walking distance and huge rooms.

Great location, easy walk to the old square. Handy shop and cafe round the corner. Nice and clean, helpful staff

Nice hotel close to the Old Town

The hotel doesn't supply milk for tea/coffee in the room which is odd.

Went to check in at 0100 in the morning after arriving by plane. No room for me, no manager to ask, placed in random apartment in another part of town. Had to get own taxi at 2am. Nasty apartment and horrible bed. Back at hotel next morning to complain, but no manager and no contact number to speak to anyone. Given email address for manager - sent email 3 times - no reply. Advice - avoid this badly run dump at all costs

The hotel was fine for one night whilst visiting the Christmas market. The room was large, clean and was pretty warm as I think it has under floor heating. The hotel does need to invest in some new pillows and a couple of UHT milk with the teas/coffees would be great.

Lovely hotel. Room was very big and comfortable. Had breakfast which was ok. Not a huge amount of choice but enough for my taste. Reception friendly.

Value for money Clean Comfortable Convenient Near to attractions

The reception staff need to improve communication and interpersonal skills.

At first glance the property looked nice. Once we turned the AC we quickly discovered it was broken. Leaked non stop even after one attempt of the staff trying to fix it. We had wet towels and dripping noise for entire stay. Additionally the shower stall floor was very soft and we worried of breaking it. Ni where to hang the towel. Poor service.

Front desk staff isn’t polite and sometimes rude. Housekeepers insulted me using bad Ukrainian words. They charge for housekeeping no trash gags available.

Late check in only. Very bad smell in the room, dirty iron destroyed my shirt when i used it. No hand drying towels or dryer in the reception atea toilet. On a positive note the breakfast selection and quality was excellent.

Great location, Big rooms, Quiet surroundings, Ample facilities. Needs quicker response from housekeeping and maintenance services though.

Nice and simple hotel about 2 minutes walk to the main square. Didn't spend much time in the hotel but the room was comfortable and clean

Very nice hotel , really quiet, room was very spacious. I'm not giving 5 stars as had tonpay extra for carpark which we were not aware off.

Bed is not comfortable

Didn't enjoy this stay at all. Room was nothing like in website photograph. Nothing comfortable about the spartan room. What electronically adjustable beds?!! Certainly not in our room, they couldn't even give us another pillow, despite the website photos showing at least 2 on the beds. There was no milk to have with the coffee making facilities ie ONE coffee only. When we asked if they could supply us with anymore coffee....NO....not "I'm ever so sorry but" etc. Any more milk....NO....So we have to drink it black?....YES. Where is the hotel bar as mentioned on the website? No Bar! The staff were just downright monosyllabically rude. Do you have any maps of the city or leaflets on venues and attractions?....NO. There were no instructions in the room on how to use hotel facilities or anything. A thoroughly miserable experience. We will certainly NOT be recommending this 'hotel' to anybody. Thoroughly overpriced in our opinion. We have stayed in four hotels in Krakow and Gdansk which were far cheaper and absolutely excellent. This stay ruined our break.