Wasn’t informed that the hotels license hadn’t been renewed so we couldn’t get a drink

The bed was comfortable. The tea/coffee available in the room was good. It was very noisy because it's on a main road and the windows do nothing to reduce the noise. The building is very old so this was to be expected.

The room was OK, but not what I expected from previous stays. Because the shower door was stuck, we got a much better room, why were we not given that room in the first place!? The heater in the room was great. The second day the show only had lukewarm water. I mentioned this and it was fixed, but this was too late. The bar had no licence considering there were many of us staying, the must have lost a lot of money which would have been spent on food and drinks.

Fair friendly staff with a warm welcome

Amazing location, unique pub experience, good value. Mattress wasn't the best but the room was really quaint and clean.

Full of character and charm. Very helpful staff.

Very cebtersl

Room clean if alittle cramped staff friendly barwell stocked shops all around hotel

Food was lovely but when we had meal in the restaurant Saturday night we was not told until we sat down and looked at menu we could only have soft drinks as their licence had not been renewed in time. We should have been told this on arrival Rooms were horrible. Lumpy bed and pillows and very small bathroom

Good hotel old and quirky, great location, helpful staff.

Overall a good stay but not exceptional. Lovely old building but Bedroom & bathroom badly in need of refurbishing. Horrible mdf furniture in room but v comfortable bed. Thankfully no ghosts!

One man seemed to be covering all jobs, very pleasant, but no one had unlocked the hotel in the morning so there was no breakfast which they refunded me. Wasnt impressed as I then had to find breakast elsewhere

For the cost the room was not acceptable. The shower didn’t work and the hose on the bath taps leaked. The toilet seat was broken. The overall standard of the room was well short of what I would expect for the price.

On arrival, at 2:45 (check in was from 2pm) the BBC were there filming & a staff member from The White Hart came out to the carpark to inform us we couldn’t check in till they had finished filming which would be about 5 or 5:30pm. We could have gone straight to our rooms but then not leave & there would be no food or drinks available. We had plans for the evening so too late to cancel but decided to go and get food elsewhere while we waited. In doing so, we got soaked as it was raining heavily. We ended up having an early dinner which was not part of our plan before heading back just after 5. After complaining at reception that we should have been warned in advance (by email or phone call) about not being able to check in until later, all they said was the BBC needed to finish filming, no complimentary drink or food offered as a way of inconveniencing us. I think it was very bad service. We’ve stayed here twice now but will not be returning again as they don’t seem to value their customers.

The room was very clean and spacious. The bed was comfortable. I found the staff were polite and very helpful. I enjoyed my stay.

It was very quick, the staff really friendly and the room was lovely.

The room was clean and comfortable.

What a fabulous friendly welcoming hotel. The receptionist who checked us in was very friendly and helpful. When we had breakfast, we were also impressed with how efficient and friendly the server was. Will definitely return.

Everything was just fine

Excellent location, for the city and train station. The hotel was comfortable with good food. Parking was a little tight. The stairs inside the hotel are a little narrow if you are less able (understandable in such an old building)