Overall Ratings & Reviews Best Western Plus BWI Airport Hotel / Arundel Mills

Outside appearance and price was good but once inside the nightmare began, vending machine takes money, ice machine breaks in 90*+ heat, sinks backing up and falling apart and this is the 1st day of 4 days…..told the staff at front desk immediately and no one ever came to even check on it nor did they even offer to change our room. Was looking forward to the pool and sauna/steam room to relax but the nightmare continues, water was cloudy and overly chlorinated, slimy greenish stuff around the floors and no towels you’ll have to find somebody and ask for one if you need it sauna was ok but if you expect steam good luck finding it because not a chance!!!! Oh one last thing I need to know, do housekeeping not come around daily to see if you want your room cleaned and towels replenished anymore because 1 set of towels per person for 4 days is DIABOLICAL!!!! Especially when I had use them to dry off from the pool……hopefully this helps someone

Great option for a great price! this place was super clean and perfect to rest our heads! Would stay again!

Great stay, clean room.

The young lady that checked me in was great and she made sure my stay was great.

Property was next to a pub for convenience. Lobby was welcoming. Room was spacious.

Ice machines was not working on all of the floors. Only one elevator was working and until it was close to checkout time in the swimming pool needs to be clean there’s a lot of green stuff from water sitting.

Very much kid friendly hotel where ghe experience with my daughter and her best friendly getting together that experienced the seperation of being neighbors and classmates since my daughter lost her father a year before her best friend then mother passed away. I was so happy to see them enjoy the hotel stay..the staff..and hotel accommodations.

Staff was really nice room wasn’t so updated

The coffee was set up in the bathroom which is very unsanitary. But the hotel is quiet, convenient, and clean over all.

This location was just right for our three-day lacrosse tournament on Troy Park. The thing that made the hotel stand out was the tremendously helpful and courteous front desk staff - namely AJ and Donae. I travel a ton and can't remember the last time I encountered such wonderful guest service from the staff!!! Highly recommend!!!!!

The receptionist was rude.

My girlfriend and I have stayed at this property several times and like the room, proximity to the restaurant next-door and value.

It was pretty nice compared to BW I stayed at in NJ.

I asked for a 6am wake up call, but my phone rung all night. I don't know if it was a computer era or front desk. I unplug the room phone. I was here for a funeral.

Hotel was clean and spacious; would absolutely return. Really enjoyed my stay - helpful staff as well.

Location, courteous knowledge helpful staff and quality breakfast

The customer service was great. The staff member was very helpful with getting us booked and prepared for our next day airport shuttle needs. The cleanliness of this facility was good, nothing out of the norm. My absolute favorite is the water pressure/heat of the shower, the citrus bathroom products smelled amazing. The location of the facility is perfect, it's right by restaurants and shopping centers. They do have an indoor pool which we did not utilize. Definitely a great deal, will be back in the future.

Great amenities including a sauna, pool, and gym. Breakfast was included and exactly the same every morning. The only issue was the AC unit in the room was extremely loud.

Great place to stay and staff was wonderful.

We stayed one night to attend a show at the hall at Live. No major complaints. The bed was very comfortable. Had plenty of towels. Appreciated the keurig style coffeemaker. The area behind the TV console could've used cleaning. Overall a positive experience.