Overall Ratings & Reviews Flackley Ash Country House Hotel

Stayed for 3 nights with friends to celebrate three special birthdays , choosing Frackley Ash as it looked really nice , although it was a bit pricey for a room only option. The rooms we had were standard doubles and were located in the main building just upstairs from the reception. The bedrooms were a decent size & the beds were comfortable enough but the bathrooms were disappointing. They were very dated & had no showers, only a shower handset for washing your hair. This was a real let down as my husband has difficulty getting in & out of a bath due to a leg injury. We all had several niggling problems with the rooms ( door not locking, main light not working, towel rail loose , window not staying open , hardly any hot water in two of the rooms & TV not switching off ) , which is not really what you'd expect for the price that we paid. There is no air conditioning in the rooms either so you've got to have your window open & a fan on to try & cool the room. Breakfast is charged per item which is extortionate so we didn't bother with that, choosing The Cockerel Inn down the road instead, which I think most people do by the sound of it. Whilst the public areas were very nice, the rooms need a massive refurb.

Overall we were disappointed with our stay at Flackley. My wife did not receive a towel lacking powerful perfum (to which she has allergies and contributed to a severe migraine as a result ). The room was sub standard- French door broken, (leaky loo-we didn’t bother mentioning), and furniture was not as advertised. We informed hotel staff of these issues and felt neither listened to nor supported

We booked a Junior Suite but when we arrived were put in a scruffy double room with old furniture, stained carpets and an adjoining room with 3 single beds in it. They were fully booked and had obviously overbooked. The staff on the desk didn't know what to do. After strong words with the duty manager (interestingly we were supported by other guests), they offered a discount or a full refund - we took the refund, which we have now received. Not a great experience! Not even a reasonable experience! We were left without a room and our planned weekend break was ruined. Beware - Not every room looks like the photos!

Great staff and comfortable room

The hotel was meant to do breakfast till 11 o’clock on a Sunday because they had a wedding book. They finished at 10 o’clock with not telling any of the 93 people staying in the hotel so we had to go out and get food in the middle of nowhere.

Unfortunately, the hotel needs to update their pictures. The Spa facilities were very old and not good! Although the staff were good , again the food let down the hotel even more. The evening meal was not good, tasteless and we weee glad we didn’t have a main meal. Breakfast, the poached egg came out hard , not soft as requested. The grounds were lovely as was the location, however, the hotel was a total letdown.

We loved the swimming pool and Spa, the staff were very friendly, especially Maddie.

Very smooth check in and out with a very welcoming and kind team. We made use of the spa facilities which was quiet and also had food in their restaurant. Can't fault the place, we had a wonderful stay

We liked our stay, good amenities and lovely location but unfortunately the hotel was loud- from our room (22) we could hear people going up and down creaky stairs and slamming doors. There was quite a lot of loud voices and noise late at night and early morning meaning we didn't sleep that well. We enjoyed the location of the hotel though and the room was clean and comfortable.

A really enjoyable 3 nt stay. The staff made us welcome, the 'superior' room was OK if not a little outdated, the dinners were excellent & the location perfect for local touring.

Overnight stay Very welcoming, Needs some updating on decor and furniture but still a great place

Excellent stay great staff comfortable room all very clean with good facilities

Lovely and relaxing. Very clean, rooms a bit outdated however service and stay was excellent made to feel very welcome. Would stay again.

Very clean. Friendly, helpful staff who went out of their way to help. Great food. Our room would benefit from refurbishment but the beds were really comfortable, it was spotlessly clean and the shower was great. Lots of parking. The public spaces were welcoming and comfortable and for warmer weather there was outdoor seating. We also went to the spa which was lovely. We're looking forward to a return visit, a very relaxing weekend. Thank you

We absolutely loved our two night stay at Flackley Ash Country House. The staff were very kind and hospitable but not overbearing. The facilities were lovely and the food was some of the best we've had in a long time. Highly recommend.

Had a great stay! Check-in was smooth, and checkout was just as easy. We stayed for one night, and the hotel staff were friendly and helpful throughout. While the rooms and amenities may benefit from a refresh, they were still in good condition. Overall, a pleasant experience, and I would definitely visit again! Let me know if you’d like any further adjustments! 😊

Lovely hotel, nice and close to Rye and the coast. We enjoyed the sauna and the food and would definitely return in the future.

Lovely place, **very** friendly and professional staff and spotless rooms. The restaurant staff were top-notch, and on the night the food was excellent. I have not stopped talking to my friends about the chicken liver pate I had, that was superb. Breakfast was also extremely well cooked and presented, and to top it all up, the prices were reasonable. The free pool/spa/gym was the icing on the cake. My wife and I would certainly recommend it, and we will happily visit again.

Disappointed that the dog friendly rooms were not segregated, which resulted in barking from my adjacent room every time someone walked down the corridor. The hotel staff, front desk, health club and restaurant were very friendly. My room was very clean, tidy and furnished extremely well.

We had the best stay at Flackley Ash Hotel. Perfect location, room, food and drinks and amazing service from all the staff! Thank you all so much and happy Christmas!