8.6
Very Good
From 4,292 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.6

Location

8.9

Service and Facilites

8.6

People often mention about Emilia Hotel By Amazing - Palembang
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Distance to City Center (56)
Staff Friendliness (53)
Ambiance (52)
Bedroom (52)
Accessibility (51)
Taste (46)
Surroundings (45)
Bathroom (45)
Hotel Area (45)
Room Space (44)
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Traveler Reviews Emilia Hotel By Amazing - Palembang

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40
Customer reviews
Verified Traveler
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10.0
/10
Reviewed 4 day(s) ago
Easy access to malls and playgrounds
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Verified Traveler
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Business
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9.7
/10
Reviewed 1 week(s) ago
Emilia Hotel is the most accessible option, close to the mall, in the city center and lots of culinary delights around the hotel.
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tyan n.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is nice, strategic location
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Desiriee D. M.
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
very satisfying .. walk to the mall, look for pempek across the street and everywhere is close
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Anita s.
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
The service is good, it's close to everywhere, the breakfast menu is delicious with lots of variations, the rooms are clean, and if you want to go to PIM, you just have to walk ☺️
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S***y
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is strategically located, with varied and delicious food, friendly staff, including the chef. The rooms are clean and tidy, and the bathrooms even have hairdryers.
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s***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good hotel and fast response from the hotel staff
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Hanny S. A.
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Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Got an AC room but it's not cold 😊
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M***a
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Business
icon-origin-TRAVELOKA
5.8
/10
Reviewed 6 week(s) ago
I booked a deluxe room and was given the room at the end. It happened to be around 8:30 PM when I checked in. When I entered, I felt uneasy. There was a bathtub. I asked to switch rooms, but they were all full. The remaining rooms at the end were also adjacent. So I thought about it again. Then I felt even more uneasy, especially with a toddler. I called the receptionist again and asked to be moved to a room without a bathtub. They said there was one, but it was a superior type. So I thought about it until my stomach ached. Then, when I tried to use the toilet, the lights suddenly went out by themselves for about a minute. I was shocked and I was about to go to the bathroom. Luckily, I had my phone with me. Then the lights came back on and flickered like something out of a horror movie (you know what I mean). After that, I told my husband, 'Let's go downstairs and ask for a room change.' Long story short, I got a superior room, which was smaller than the one I had booked. ehh, the AC doesn't have any wind at all.. isn't there any cool kg.. it's better to use a fan.. Because I was tired and sleepy, I was too lazy to complain... as a result, my hair was wet in the shower and it was dry until the morning... luckily my child slept soundly... that's my story 🤣
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EftiMelia S.
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8.5
/10
Reviewed 7 week(s) ago
The staff is friendly, the rooms are comfortable, clean.
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N***o
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Business
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10.0
/10
Reviewed 7 week(s) ago
The hotel is located next to a mall. The staff are all friendly. The breakfast is varied. The rooms are spacious. The bathrooms are also spacious.
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T***a
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Leisure
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9.1
/10
Reviewed 8 week(s) ago
hotel location is the best .. but sorry staff can be more friendly in face to face with hotel residents. n please stay in room 518 .. at midnight we were disturbed by the machine ... either mop machine or not. already room in the corner so make more ng scary gt. Overl all good ...thks
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Nur E.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
My input: 1. The pillows could probably be replaced, as they're starting to get thin. It's best to give each person two pillows, as there aren't any bolsters in hotels. 2. The lights could be separated. For example, for the Grand Deluxe, the switches could be separated for the one above the bed, the one in the living room, and the one in the kitchen. This way, if you turn off the one in the bedroom, the other room can still be turned on. 3. The water flow in the bathroom near the toilet is a bit slow, perhaps the slope of the bathroom tiles isn't quite right. But overall, I was satisfied with my stay here and would recommend it to other colleagues. Thanks.
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Accommodation's Reply
05 Aug 2025
Dear Respected Ms. Nur, Thank you very much for taking the time to share your experience at Hotel Emilia by Amazing. We greatly appreciate all of your feedback. Regarding the pillows that you felt were starting to feel thin, we will follow up immediately to ensure guest comfort is maintained. We also noted your suggestions regarding increasing the number of pillows and adjusting the light switches in the Grand Deluxe room—this feedback is very important to us for future facility improvements. Regarding the water flow in the bathroom, we apologize for the inconvenience. Our housekeeping and engineering teams will immediately check and adjust it to be more optimal. We are very pleased to hear that you were satisfied overall and are willing to recommend Hotel Emilia to colleagues. Your presence and comfort are our priority. We look forward to welcoming you back in the future. Thank you for choosing Hotel Emilia by Amazing. Best regards, Hotel Emilia by Amazing Management
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A***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
steady comfortable.......,..................
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I***a
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9.7
/10
Reviewed 10 week(s) ago
Strategic location, good rooms, and good service.
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1 people find it helpful
Firmanto
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Staycation and family vacation. Located in the same location as Palembang Indah Mall. Friendly staff. Breakfast is varied and delicious. I'll stay here again next time. I'm satisfied with the service. Thanks.
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2 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Sir, Thank you very much for your positive review. We are very pleased to know that you enjoyed your staycation and family vacation at Hotel Emilia, and were satisfied with our location, which is directly connected to Palembang Indah Mall. Your comments regarding the friendly staff and the varied and delicious breakfast are very meaningful to us. It is a pleasure for us to know that you plan to stay again another time. We will continue to strive to provide the best service to ensure that every visit is always enjoyable for you and your family. See you on your next visit, Sir. Thank you for choosing Hotel Emilia by Amazing. Warm regards, Hotel Emilia by Amazing Management
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Rosa G.
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Staycation
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10.0
/10
Reviewed 11 week(s) ago
The hotel my family likes the most
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CHINDHI P. V.
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Comfortable hotel, I really like the breakfast; it's delicious and has a wide selection. It's just a short walk to PIM Mall. Easy access. And the hotel staff is friendly. There are just a few things that need attention, like the sheets and the lights that don't work anymore. Overall, I like everything about this hotel.
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2 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Valued Guest, Thank you for your positive review and trust in choosing Hotel Emilia by Amazing as your accommodation. We are pleased to know that you felt comfortable during your stay, enjoyed our varied and delicious breakfast, and appreciated our strategic location directly connected to Palembang Indah Mall. Your comments about the friendliness of our staff were also very encouraging. Regarding your feedback regarding the bed linen and lighting, we apologize for any inconvenience you may have experienced. We will follow up on this immediately to ensure a better stay experience in the future. Once again, thank you for your appreciation and feedback, Ma'am. We look forward to welcoming you back to Hotel Emilia. Best regards, Hotel Emilia by Amazing Management
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Moh A. B.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel is located inside Palembang Indah Mall (PIM), and the famous pempek culinary delights are just across the street. Easy access to everything. Breakfast offers a wide variety of dishes and is truly delicious.
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Accommodation's Reply
05 Aug 2025
Dear Sir, Thank you very much for your positive review. We are very pleased to know that you enjoyed Hotel Emilia's strategic location inside Palembang Indah Mall, close to various Palembang culinary specialties, including the favorite pempek. We are also grateful that you enjoyed our breakfast with its diverse menu and satisfying taste. Your appreciation motivates us to continue providing the best service and facilities for all our guests. We look forward to your next visit to Hotel Emilia by Amazing. Warm regards, Hotel Emilia by Amazing Management
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M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Very impressive and very comfortable. To enjoy a vacation with the family
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Accommodation's Reply
05 Aug 2025
Dear Sir/Madam, Thank you for your brief but very impressive review. We are very pleased to know that your stay at Hotel Emilia was memorable and comfortable, especially when enjoyed with your beloved family. Guest satisfaction is our top priority, and reviews like this motivate our team to continue providing the best service. We look forward to your next visit to Hotel Emilia by Amazing, your comfortable home in the heart of Palembang. Warm regards, Hotel Emilia by Amazing Management
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