Overall Ratings & Reviews The Westin Changbaishan Resort

Don’t be fooled by the Westin branding. Classic domestic hotel: looks good from a distance but rooms too hot and too dry, no way to control heating, fixtures and fittings falling apart, horrible smells coming from the plumbing, poor cleanliness, offensively bad coffee etc. Honestly, I suspect it’s no better or worse than the neighbouring hotels, just giving an honest review from a European perspective. Staff were very friendly though, and it’s very close to the ski area. Good restaurants available in a little hamlet about 1.5km south of the ski center.

Our prepaid reservation was made on 6/3 on Hotels.Com because other hotels had no rooms. We arrived on 6/11, were told Westin was closed and were asked to stay at cheaper Sheraton next door with the payment we already made to Westin. Everybody in town seemed to know Westin was closed. However, nobody from Westin or Hotel,Com contacted us about this. Even today Hotel.Com still showed that Westin was open for reservation.This was a bait ans switch.

大堂可以沒有員工當直！從來冇見過這樣的酒店！酒店係可以的！但係軟件不足，員工培訓對客人嘅態度冷淡，冇乜親切感！

早班機到，可以提早checkin，非常棒，酒店服務，客房整潔，舒適都非常棒，早餐也很棒，6：30就可以用餐，離滑雪⛷場不遠，可以走路過去，學了幾堂課就可以自己滑雪⛷，仔仔超級喜這裡，非常用心的酒店！下次會再來滑雪⛷歡