The Cape, A Thompson Hotel, by Hyatt

Explore The Cape, A Thompson Hotel, by Hyatt
9.6
Exceptional
From 1,001 reviews
Cleanliness

9.8

Room Comfort

9.8

Location

10.0

Service and Facilites

9.8

Traveler Reviews The Cape, A Thompson Hotel, by Hyatt

Number of reviews per page
20
40
Top reviews
Angela
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The staff was not very warm or welcoming. The restaurant and food was moderate. The drinks were poorly made - watered down. The facilities were not well maintained.
Matt
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great spot. Amazing views and very nice accommodations. Only issue is they blasted music 8pm -2am on a Saturday and no one would sleep. Wayyyy too late and too loud!! Unacceptable for a hotel of this caliber.
Yolanda
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The staff at this resort made the difference Excellent customer service from front desk to drivers The view, you have to go to see it Overall one of my best vacation 10 of 10
Shannon
icon-with Pet
with Pet
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The rooms in the residences are not as nice as the rooms in the main hotel Just make sure you know that when your booking
Sarah
icon-
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Gorgeous rooms, balcony and contents spacious and tranquil, comfy bed, beautiful and spacious washrooms. Pool staff are exceptional, friendly and accommodating. Front desk and breakfast staff at Ledge were not as polite or friendly as the pool staff.
Alba
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Excellent.
kelly
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Beautiful views!
Robert
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Amazing place to stay in Cabo! The Cape was perfect for our vacation!
Suzanne
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with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Our room overlooked the stunning view of the ocean.
Leah Nicole
icon-with Friends
with Friends
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The room is very large with beautiful decor, bathtub and shower, Premium products and excellent selection of food & cocktails. The view from every area is stunning.
Sunny
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Clean room friendly staff and unique amenities
Monica
icon-with Partner
with Partner
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Very friendly and courteous staff. Amazing views and food and drinks and weather! It was paradise! Wonderful pool and poolside service too.
Tom
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

I have travelled a lot and stayed in many high-end properties - the service at The Cape was some of the best I have ever received. The location is ideal and the vibe very relaxing. The food was very good too. Highly recommended.
Arabel
icon-Leisure
Leisure
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

great
Wayne
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Th complete stay was awesome from check in til departure. Staff was excellent, property is beautiful and looks very pool area w DJ
Clint
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The views are the best in Cabo! The staff was fantastic and friendly
Keith
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

disappointed in front desk to cancel buffet that was accidently ordered when booking. Got the run around and they said I had to call Expedia. then the buffet was terrible. eggs you couldnt eat, bacon that was off temp. and chop suey and pasta that had no sauce for breakfast. Then they said the sunday brunch was extra and they had no breakfast buffet that day. Plus a long black hair in pineapple. After that we only ate at pool or offsite
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Kendra
icon-Leisure
Leisure
6.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Beautiful hotel and outstanding staff, but not a peaceful getaway. I’m sharing information I truly wish I had known before booking. Had I known this in advance, I would not have stayed here. If you’re looking for quiet and relaxation, this is not the place. There is loud techno/club music at the pool from morning until evening. During our stay, a DJ played on three separate days, and the volume made it impossible to read or relax. There are no quiet areas on the property to escape the music—it’s unavoidable. Our two 21 year olds felt the music was too much and detracted from their experience. If long beach walks are important to you, this hotel will also disappoint. The property sits on a small cove with very coarse sand, allowing only about a five-minute walk. The beach is not swimmable due to sea urchins. Nearby walking options are limited to streets lined with apartments and hotels, eventually leading to the highway. Because of this, we spent time in the gym, which is small but well-equipped, and guests were respectful about sharing equipment. The service was exceptional. Every staff member was warm, accommodating, and attentive. Rooms were beautiful and spotless daily, and the team did everything possible to make our stay comfortable. While the hotel and views are stunning, the experience isn’t what I’m looking for. I don’t want loud music forced on me—I want peace, quiet, and walkable beaches. For that reason, I would not return.
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Laura
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Spectacular hotel with amazing service and best pool!
Alexandra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The hotel is incredible - immaculate cleanliness, all star service and delicious food options. Will stay again
Number of reviews per page
20
40