Overall Ratings & Reviews Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.

We were 5 -10 min before 3 pm and they made us wait to check in. Building appeared old and vending machine did not work. People up all hours of night with doors slamming.

The rooms have a wet mop smell. Sheets were upside down turned inside out and spotty so was the pillowcase. Sofa in the room is very dusty. Dust along bed head on floor and in corners. The staff smell like they don’t brush their teeth or wash. Trash all around the property and hallways are a mess. Trash in front of each door. Rooms aren’t cleaned correctly. They spray mist and keep it moving. My tissue that was on the roll was half gone and had poop on it. Just not the lace for a vacation or a night rest. Find somewhere. The only thing that wasn’t present was bed bugs I’m surprised

Terrible. I’m gonna be calling someone soon to get my money back.

The yelling and screaming from an obviously intoxicated and angry woman on the 2nd floor and then for an hour in the parking lot was too much. There was no employee in the building at 11 pm- 9:30 am which is completely unacceptable and dangerous. Had to call to get assistance into our room because the door wouldn’t open because it “stuck” and no one showed up. Thankfully after many attempts, we were able to get in our room. Also the $109 deposit to assure no smoking in the room was a bit much considering the entire 3rd floor reales of marijuana when we got off the elevator. And to be in a handicap room when clearly you couldn’t access the door. Upon checkin, I had to call for an employee to come to the front desk. Then the room wasn’t ready ( at 5pm). The only positive thing was the room Was clean and the bed was comfortable.

Good

To start, they charged us with a deposit fee of $109 that we were unaware of. They said it would take 3-5 business days to credit our account as long as there was no damage to the property or smoking in the room. They didn’t bother asking what form of payment we wanted to use and just charged the card used to hold the room. They ran two different transactions for the deposit and the hotel room. The bar in the tub was broken so we took pictures and showed the person at the front desk. Second, the area is very unsafe and smelled like weed down the hallways and at check in. Third, we tried to check out and there was none at the front desk way past their hours of operation. We tried contacting the number and had no luck. The hotel room was somewhat clean until we found fingernails on one of the nightstands. We will never stay there again.

Loved it

People hanging out in front of the doors would make some one not want to be safe there being that I'm from Clemson

Showed up too room. Used condoms on the floor. Room was dirty and disgusting. Empty beer bottles and cans all over the place. Smelled like weed too. It was late and we lost our room at another hotel. So i got this room for a week. Gunshots and very rough place too stay. Checked out on sunday. Called hotels.com to cancel the rest of the nights. The hotel said that we didn't check out. The hotel told hotels. com that we were still on the room on monday. We worked all day on monday. Called hotels.com 4 times. The hotel said the would refund 2 nights. I said no. Hotels.com didnt nothing to get my refund because i didnt spend the extra money for insurance. Amother thing is the tried changing me an extra $150 for damage for the room. If no damage they would give it back. I didnt pay it. They gave me the room. Dishes pots and pans will cost you an extra $50 too. Dont go out at night. Very dangerous area.

Iit was ok i guess for the price but it would not be a next time at all.

Property overbooked and I was left with nowhere to stay. The greed of these companies are disgusting! They know exactly how many rooms they have to book & instead of going by that set number it’s a money grab game to them while people are traveling hours away from home only to be left with no options. Extended stay will never receive my business again!

Never stay again. Mangers at front desk were rude. Room was not clean. There was dirt in the bed.

Great staff and great noise cancellation

Reservation was canceled and computer at the counter didn't work so I couldn't make another.

We were kicked out of the property because they "smelled smoke coming out of our room." We don't even smoke. When we wouldn't leave without the remaining portion of our money back, they called the cops.

TV not working.

Nothing

Cheap. Felt unsafe

Full disclosure: I didnt use kitchen features because I had planned to stay just long enough to get 8 hrs sleep and a shower as that was all I needed, but knew I would need one for a month stay soon so I was seeing if this would be ok for my future stay. Nice that it has a full size fridge/freezer and a cook top and I didnt see any bugs throughout my stay. That was not enough for me to ignore the rest unfortunately and I had a really low bar knowing I was renting cheap. Worlds tiniest microwave and all appliances looked dingy. Small pile of trash where I guess someone swept but left the pile. Nasty walls with everything from kids drawings to caulk from filling giant holes to the worst -footprints by bed on the walls. I can only imagine ...adult acrobatics. Bathroom surfaces were mystery filled with crusty feeling towels and trash in trash cans from previous visitor. I used a towel to step on out of the shower and when I picked it up it was black showing how dirty the floor was. In general, hotel had the musty smell that says water sitting somewhere and someone smoking cigarettes in the hall (im a smoker too but I dont want to breathe in strong stale ashtray smell every time I walk in to the hall. And lastly trying to sleep while wondering who was going to murder who as a man&woman yelled & slammed & doors as they were in a nonstop heated argument bc "give me back my phone. Dont take my Sh*&. And my favorite stop choking me with no interference from staff/cops...

We checked in at 10:46 because we were too tired to continue driving. We felt like we inconvenienced the front office person. We got to our room exhausted and an hour after realized the toilet didn’t work and we had no towels to shower with.