Kristal Hotel Jakarta

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Overall Ratings & Reviews Kristal Hotel Jakarta

Traveloka (3,746)
Other sources (238)
8.8
Very Good
From 3,746 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.6

Location

8.9

Service and Facilites

8.8

People often mention about Kristal Hotel Jakarta
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Room Space (153)
Family Friendly (140)
Staff Friendliness (134)
Bedroom (133)
Accessibility (121)
Bathroom (121)
Hotel Area (117)
Ambiance (116)
Surroundings (112)
Distance to City Center (108)
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Traveler Reviews Kristal Hotel Jakarta

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40
Customer reviews
F***a
icon-Business
Business
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10.0
/10
Reviewed 2 day(s) ago
The restaurant provides a very delicious food menu.
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m***a
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Staycation
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9.7
/10
Reviewed 3 day(s) ago
A comfortable hotel for children, with plenty of games and activities. The playground is clean and tidy. The toys are plentiful and in good condition. However, the breakfast was a bit lacking in flavor, to our liking. Overall, the hotel is great, and the kids can have fun.
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1 people find it helpful
j***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Recommended hotel with great value.
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Although it is an old hotel, the room is spacious, clean, and most importantly, the toilet functions well.
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Accommodation's Reply
23 May 2026
"Thank you for sharing your feedback about your stay at Kristal Hotel Jakarta, We're pleased to know that you appreciated the spacious and clean room, as well as the comfort and functionality of the facilities during your stay. Our team truly values your feedback. We look forward to welcoming you again. Warm regards, Anton Katim Executive Assistant Manager"
k***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
All the staff were very friendly. The rooms were comfortable. Even a studio room is that big, enough space for the kids to play. The pool is also clean and well-maintained.
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Accommodation's Reply
23 May 2026
"It is delightful to hear that you felt comfortable throughout your stay, from the friendliness of all the staff and the spacious rooms to the clean and well-maintained swimming pool. We are also glad to hear that the children were able to play happily and comfortably. Thank you for your positive review of Crystal Hotel Jakarta. We hope to welcome you and your family back again. Sincerely, Anton Katim, Assistant Manager."
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a***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Child-friendly hotel, children can enjoy swimming and the staff are friendly.
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Accommodation's Reply
23 May 2026
"Thank you for your review of Crystal Hotel Jakarta. We are delighted to hear that your children had a great time and that you were impressed with the friendly service from our staff. Providing comfortable family stays is one of our top priorities. We hope to welcome you and your family back again. Sincerely, Anton Katim, Assistant Manager."
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L***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
This is my second stay here. All the staff are friendly and welcoming, and the rooms are spacious and pleasant. I'll stay here again next time I'm in Jakarta.
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M***d
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Business
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8.5
/10
Reviewed 2 week(s) ago
The place is nice, you won't regret booking here.
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Accommodation's Reply
16 May 2026
"We are delighted that you felt comfortable and satisfied during your stay with us. Thank you for your review of Crystal Hotel Jakarta. Such reviews mean a lot to us. We hope to welcome you back again. Sincerely, Anton Katim, Assistant Manager."
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Indra M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Hotel Kristal Jakarta is a serviced apartment-style accommodation option in South Jakarta, offering spacious rooms at relatively affordable prices, making it suitable for families and long-term stays. The hotel boasts comprehensive amenities, including a swimming pool, gym, tennis court, and in-room kitchenettes, which are a plus compared to a typical hotel. The staff is generally considered friendly and helpful, making many guests feel comfortable returning. However, the building's aging condition is a major drawback, as some areas appear to need renovation, and the quality of cleanliness and room maintenance are inconsistent. Overall, this hotel is still a good choice if spacious rooms and value for money are top priorities, but it's less suitable for those seeking a modern and luxurious hotel atmosphere.
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Accommodation's Reply
16 May 2026
“Thank you, Ms. Indra, for taking the time to provide a detailed and unbiased review of Crystal Hotel Jakarta. We appreciate your appreciation for the spacious rooms, serviced apartment amenities such as a kitchenette, swimming pool, fitness center, and tennis court, as well as the friendliness of our staff. We are pleased to know that these provide comfort for families and long-stay guests. Furthermore, we understand and appreciate your feedback regarding the condition of the building, maintenance, and regular cleanliness of the rooms. This is important to us, and we will continuously evaluate it as a basis for improving the quality of our facilities and the overall safety of our guests. Thank you for your honest and constructive review. We look forward to your continued growth and look forward to welcoming you back for an even better experience. Sincerely, Anton Katim, Assistant Management Manager”
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Indra M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Hotel Kristal Jakarta is a serviced apartment-style accommodation option in South Jakarta, offering spacious rooms at relatively affordable prices, making it suitable for families and long-term stays. The hotel boasts comprehensive amenities, including a swimming pool, gym, tennis court, and in-room kitchenettes, which are a plus compared to a typical hotel. The staff is generally considered friendly and helpful, making many guests feel comfortable returning. However, the building's aging condition is a major drawback, as some areas appear to need renovation, and the quality of cleanliness and room maintenance are inconsistent. Overall, this hotel is still a good choice if spacious rooms and value for money are top priorities, but it's less suitable for those seeking a modern and luxurious hotel atmosphere.
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Accommodation's Reply
16 May 2026
“Thank you, Ms. Indra, for taking the time to provide a detailed and unbiased review of Crystal Hotel Jakarta. We appreciate your appreciation for the spacious rooms, serviced apartment amenities such as a kitchenette, swimming pool, fitness center, and tennis court, as well as the friendliness of our staff. We are pleased to know that these provide comfort for families and long-stay guests. Furthermore, we understand and appreciate your feedback regarding the condition of the building, maintenance, and regular cleanliness of the rooms. This is important to us, and we will continuously evaluate it as a basis for improving the quality of our facilities and the overall safety of our guests. Thank you for your honest and constructive review. We look forward to your continued growth and look forward to welcoming you back for an even better experience. Sincerely, Anton Katim, Assistant Management Manager”
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Indra M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Hotel Kristal Jakarta is a serviced apartment-style accommodation option in South Jakarta, offering spacious rooms at relatively affordable prices, making it suitable for families and long-term stays. The hotel boasts comprehensive amenities, including a swimming pool, gym, tennis court, and in-room kitchenettes, which are a plus compared to a typical hotel. The staff is generally considered friendly and helpful, making many guests feel comfortable returning. However, the building's aging condition is a major drawback, as some areas appear to need renovation, and the quality of cleanliness and room maintenance are inconsistent. Overall, this hotel is still a good choice if spacious rooms and value for money are top priorities, but it's less suitable for those seeking a modern and luxurious hotel atmosphere.
Read More
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Accommodation's Reply
16 May 2026
“Thank you, Indra, for taking the time to write such a detailed and unbiased review of Crystal Hotel Jakarta. We appreciate your positive feedback on the spacious rooms, serviced apartment amenities such as a kitchenette, swimming pool, fitness center, and tennis court, as well as the friendliness of the staff. We are pleased to know that these amenities provide comfort for families and long-stay guests. Conversely, we understand and appreciate your feedback regarding the condition of the building, maintenance, and the consistent cleanliness of the rooms. This is important to us, and we will continuously evaluate it as a basis for improving the quality of our facilities and the overall safety of our guests. Thank you for your honest and constructive review. We look forward to your continued growth and welcoming you back with an even better experience.”
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Comfortable and nice hotel......
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Accommodation's Reply
16 May 2026
"We are delighted to hear that you felt comfortable and enjoyed your stay with us. Thank you for reviewing Crystal Hotel Jakarta. We hope to welcome you back again. Sincerely, Anton Katim, Assistant Executive Manager"
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Staycation here is really great.
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Accommodation's Reply
16 May 2026
"Thank you for your review of Crystal Hotel Jakarta. We are delighted to hear you had a wonderful holiday. We hope to welcome you back again. Sincerely, Anton Katim, Assistant Executive Manager"
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Suryo
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I often staycation here
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Diana E. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Always a satisfying stay at the Kristal Hotel. It's our family's favorite place to stay. The service and staff are always friendly. Highly recommend staying at the Kristal Hotel in South Jakarta.
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1 people find it helpful
Accommodation's Reply
25 Apr 2026
“Thank you very much for your trust and loyalty to Crystal Hotel Jakarta, Diana. I am delighted to know that our hotel has always been a favorite choice for your family, and that our service and friendliness have provided you with a pleasant experience. Thank you also for your recommendation. We hope to welcome you back again. Sincerely, Anton Katim, Assistant Manager.”
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H***h
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Check-in was quick, and the bellboy, Mr. Indra, was prompt despite his seniority. The spacious studio room is perfect for families. The hot water is good.
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Accommodation's Reply
25 Apr 2026
"We are delighted to hear that the check-in process was quick and our team's service left a positive impression. We are also pleased to hear that the spacious rooms and hot water facilities provided comfort for your family. Thank you for your review of Crystal Hotel Jakarta. We hope to welcome you back again. Sincerely, Anton Katim, Assistant Manager."
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Wisnu B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The room was spacious, the TV had Android, and the unit had a full set of dining utensils. It was a great weekend at the Kristal Hotel. A great experience.
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Accommodation's Reply
25 Apr 2026
"Thank you, Mr. Wisnu, for your review of Crystal Hotel Jakarta. We are delighted to hear that you enjoyed the spacious rooms, attractive amenities, and comprehensive dining facilities at this hotel. We are glad you had a fun and enjoyable weekend. We hope to welcome you back again. Sincerely, Anton Katim, Assistant Manager."
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
We had a very satisfying stay at the Kristal Hotel. All the service was excellent. Our family was delighted. Thank you 🙏
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2 people find it helpful
Accommodation's Reply
25 Apr 2026
"We are extremely grateful for your positive feedback regarding the service we provided to your family. Thank you for your compliments on Crystal Hotel Jakarta. Your satisfaction means a great deal to us. We hope to welcome you and your family back again. Sincerely, Anton Katim, Assistant Managing Director"
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Our family was very satisfied with the service. Thank you, Hotel Kristal. 🙏
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Accommodation's Reply
25 Apr 2026
"Thank you for your review of Crystal Hotel Jakarta. We are very grateful for your appreciation of the service we provided for your family. This motivates our team to continue striving to provide the best possible service. We hope to welcome you back again. Sincerely, Anton Katim, Assistant Manager."
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The service was very satisfying for our family. Thank you.
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Accommodation's Reply
25 Apr 2026
"Thank you for your review of Crystal Hotel Jakarta. We are very grateful for your appreciation of the service we provided for your family. This motivates our team to continue striving to provide the best service. We hope to welcome you back again. Sincerely, Anton Katim, Assistant Manager."
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Number of reviews per page
20
40