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Traveler Reviews Kristal Hotel Jakarta
Number of reviews per page
20
20
40
40
Customer reviews
Fanny
Staycation
9.4
/10
Reviewed 1 week(s) ago
First time checking in here. Luxurious hotel. Good service, friendly staff. Cleanliness is maintained. Hopefully I can stay here again next time🙏
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I***I
8.5
/10
Reviewed 2 week(s) ago
Great, if I go to Jakarta I will come here again.
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H***u
Business
10.0
/10
Reviewed 2 week(s) ago
very comfortable and spacious... next time I go to Jakarta, I'll come here again
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
"Dear Sir/Madam, Thank you very much for your review. We are delighted to hear that you were comfortable and satisfied with the spaciousness of our room. We look forward to welcoming you back when you visit Jakarta. Best regards, Anton Katim, Executive Assistant Manager"
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t***a
8.5
/10
Reviewed 2 week(s) ago
Nice, I like it, it's so big and worth the price.
1 people find it helpful
Accommodation's Reply
30 Jul 2025
"Dear Guest,
Thank you for taking your time to share your experience with us. We're happy to hear you enjoyed your stay.
Hope to have you back again soon.
Warmest regards,
Anton Katim
Executive Assistant Manager"
Era O. C.
8.5
/10
Reviewed 2 week(s) ago
Room so confortable.. So far so good..
1 people find it helpful
Accommodation's Reply
30 Jul 2025
"Dear Mr./Ms. Era O. C.,
We're glad to hear the room was comfortable and that ecerything went well during your stay. Thank you for your kind words, and we look forward to welcoming you back again soon.
Warm regards,
Anton Katim
Executive Assistant Manager"
T***k
10.0
/10
Reviewed 2 week(s) ago
Great hotel, comfortable. Friendly staff. Clean. Free parking.
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Accommodation's Reply
30 Jul 2025
"Dear Sir/Madam, Thank you for choosing Kristal Hotel Jakarta and for your positive review. We are delighted that you enjoyed our facilities, the friendliness of our staff, and the cleanliness of the hotel. We hope you had a pleasant stay and look forward to welcoming you back. Best regards, Anton Katim, Executive Assistant Manager"
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D***d
10.0
/10
Reviewed 3 week(s) ago
Very good, fast service, clean location, and friendly staff and everything is cool.
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Accommodation's Reply
30 Jul 2025
"Dear Sir/Madam, We are very pleased to hear that the service we provide and the facilities available have given a good impression during your stay at Kristal Hotel Jakarta. Thank you very much for your review, see you again on your next visit. Warm regards, Anton Katim. Executive Assistant Manager"
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RP
Reza P. I.
10.0
/10
Reviewed 3 week(s) ago
A very enjoyable holiday with the family
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Accommodation's Reply
30 Jul 2025
"Dear Mr. Reza, Thank you very much for your brief but meaningful review. We hope these wonderful moments will be remembered, and we look forward to welcoming you and your family back again in the future. Best regards, Anton Katim, Executive Assistant Manager"
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Eka N.
8.2
/10
Reviewed 3 week(s) ago
The room was spacious, clean, and comfortable. Check-in was fast...
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Accommodation's Reply
30 Jul 2025
"Dear Mr./Ms. Eka N., We are delighted to learn that you enjoyed the spacious and clean room and the quick check-in process. Your comments are a great motivation for our entire team to continue providing the best service to every guest. We look forward to your next visit at Kristal Hotel Jakarta. Best regards, Anton Katim. Executive Assistant Manager"
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D***n
Staycation
7.2
/10
Reviewed 4 week(s) ago
Please speed up the room preparation so that those who have booked at the specified time don't have to wait any longer.
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Accommodation's Reply
30 Jul 2025
"Dear Sir/Madam, We apologize for the inconvenience you experienced regarding room availability. We will follow up on your feedback immediately and take your feedback seriously to the operational team so that the check-in process at the specified time can run more smoothly without waiting. Thank you for your review and feedback, we look forward to welcoming you back with even better service in the future. Warm regards, Anton Katim. Executive Assistant Manager"
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D***n
Staycation
7.4
/10
Reviewed 4 week(s) ago
The check-in time was already booked but it didn't match the time, even waiting for the room to be ready could be 1 hour more than the schedule, when checking out wasn't even 11, I was already called and asked whether I wanted to continue or not, if not, I was expected to be ready until 12 noon, the time given 😂🫣
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Accommodation's Reply
30 Jul 2025
"Dear Sir/Madam, We apologize for the inconvenience you experienced regarding the delay in check-in and the follow-up process before check-out. This situation is certainly not the standard of service we want to provide at Kristal Hotel Jakarta. Your feedback is very important and we will immediately pass it on to the relevant team for evaluation and improvement to prevent similar incidents from happening again in the future. Thank you for sharing your experience with us. We look forward to welcoming you back with even better service in the future. Warm regards, Anton Katim. Executive Assistant Manager"
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R***a
10.0
/10
Reviewed 4 week(s) ago
The hotel room is very spacious, there is a mini kitchen and a refrigerator too 👍
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
"Dear Sir/Madam, We are pleased to know that you enjoyed the comfort of your room and the facilities we have provided. We hope you had a pleasant stay, and we look forward to welcoming you back again soon. Best regards, Anton Katim. Executive Assistant Manager"
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M***d
Staycation
8.5
/10
Reviewed 4 week(s) ago
The room is spacious and nice, there is a sofa, consists of 3 rooms, there is a kitchen, bathroom, and bedroom, for drinking water using a gallon so you are not afraid of running out of water, there are cutlery. Fun.
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Accommodation's Reply
11 Jul 2025
Dear Sir/Madam, We are delighted to hear that you enjoyed our room facilities. Thank you for sharing your pleasant experience at Kristal Hotel Jakarta. We look forward to welcoming you back on your next visit. Best regards, Anton Katim, Executive Assistant Manager
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v***t
Business
8.5
/10
Reviewed 5 week(s) ago
I stay every week when in Jkt. Best value and comfy beds.
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Accommodation's Reply
11 Jul 2025
Dear Guest,
Thank you for your continued trust and for making Kristal Hotel Jakarta your home whenever you're in the city.
We truly appreciate your kind words about our value and comfortable. It means a lot coming from a loyal guest like you.
Looking forward to welcoming you back again.
Warm regards,
Anton Katim
Executive Assistant Manager
G***g
9.1
/10
Reviewed 5 week(s) ago
Still a favorite hotel from the past until now, the only drawback is 1, waiting for check-in time is too long. Registration from 2 o'clock, only got a room at 4 pm, even though from 3 rooms, I didn't get all of them at once, paid in installments one by one. No compliment at all. Hopefully it can be improved in the future.
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1 people find it helpful
Accommodation's Reply
05 Jul 2025
"Dear Guest, Thank you for sharing your experience and continuing to make Kristal Hotel Jakarta your favorite hotel. We apologize for the inconvenience you experienced regarding the check-in process which took quite a long time, as well as the delay in the gradual handover of rooms. Your review means a lot to us, and we will immediately follow up with the relevant team so that in the future the check-in process can run more smoothly and according to expectations. We greatly appreciate your loyalty and hope to continue to provide better service on your next visit. Warm regards, Anton Katim. Executive Assistant Manager"
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D***d
10.0
/10
Reviewed 6 week(s) ago
Nice, cool, easy to go anywhere, very cool.
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1 people find it helpful
Accommodation's Reply
05 Jul 2025
"Dear Guest, Thank you for your review. We are glad to know that you enjoyed your stay at Kristal Hotel Jakarta, especially the ease of access and comfort. We hope to welcome you back soon. Warm regards, Anton Katim. Executive Assistant Manager"
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D***d
10.0
/10
Reviewed 6 week(s) ago
Nice and cool, easy to go anywhere, very cool.
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Accommodation's Reply
05 Jul 2025
"Dear Guest, We are pleased to know that you enjoyed the comfort and strategic location of Kristal Hotel Jakarta. Thank you for this pleasant review. We hope that your stay will always be memorable and enjoyable. We look forward to welcoming you back. Warm regards, Anton Katim. Executive Assistant Manager"
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M***l
Staycation
8.4
/10
Reviewed 7 week(s) ago
Please increase the number of amenities needed in the room, for example there are only 2 slippers while the room is for 5 people.
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2 people find it helpful
Accommodation's Reply
21 Jun 2025
Dear Valued Guest, We apologize for the inconvenience regarding the availability of amenities in your room. We have conveyed your review to the relevant team and will be evaluated together. We greatly appreciate your attention and understanding. We look forward to welcoming you back with better service. Warm regards, Anton Katim. Executive Assistant Manager
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B***N
Business
9.4
/10
Reviewed 8 week(s) ago
Want to come back again. Thank you Kristal Hotel Jakarta 😇🙏
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2 people find it helpful
Accommodation's Reply
21 Jun 2025
Dear Valued Guest, We are glad that you enjoyed your stay with us and plan to come back again. See you on your next visit. Warm regards, Anton Katim. Executive Assistant Manager
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H***a
Staycation
10.0
/10
Reviewed 9 week(s) ago
A good place for escaping from routines.
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Accommodation's Reply
17 Jun 2025
Dear Guest,
We're so happy that Kristal Hotel Jakarta offered you a refreshing escape from your daily routine. That's exactly the experience we aim to provide.
Thank you for your kind words, and we look forward to welcoming you back for another relaxing stay soon.
Warm regards,
Anton Katim
Executive Assistant Manager