Overall Ratings & Reviews B&B HOTEL Brive-la-Gaillarde

Unfortunately the system for checking in remotely was extremely slow and took over an hour for our room number to be sent to us so although paid for the room’ could not get in.

The email I received confirming my booking did not include a booking reference number - which was need to gain entry. However, the lady who answered when I called using the intercom was very helpful and supplied the number. I then used the system to order two breakfasts for the following morning. However, next morning, it transpired neither my name nor that of my companion appeared on the list of guests who had paid for breakfast. When I checked my printed receipt I saw that it credited me with having paid not for two breakfasts, but for "two animals". - which was not what I had ordered. However, once again the member of staff was very helpful and we quickly and amicably came to an understanding.

The young lady on reception went out of her way to help me get a meal as the nearby restaurant was closed and there was nowhere nearby that I could reach on foot. We conquered the language barrier and I was able to have a meal delivered. Excellent service.

Very functional and just a stop-off for those travelling up and down the A20. Restaurant next door was helpful. The room was ok but the matress too big for its bade so I fell off the side of it. Unimpressed but not hurt!

Adequate one night stay but too little refinement, poor choice at breakfast since hot food had run out and very little fruit. Further no hair dryer in rooms.

Good overnight stop close to the motorway.

Good location nesr the motorway with a restaurant next door. Easy check in with friendly staff. Nice outside seating area. Good wifi.

There isn’t any service after a certain time. Check in is automatic. Our room was ok. Very little toilet paper, towels are extremely old and rough. The shower was leaking when off. The beds we had felt like stone. The breakfast was decent.

very poor check in getting told the rooms where not paid for had to wait till 5pm for staff to arrive.

solid place

The hotel was near the highway but not too close you could hear the traffic. The room was nice and clean. We had three twin beds and accessed the room via a door code. The code was the gate code if it needed to be accessed after a certain time. Breakfast could be had for a fee. Next door was a restaurant but we chose to drive into the city center (10 minutes away) to have dinner. Once the person manning the reception has left (8:30pm) there is no check in. Overall worth the value paid

Great place to stop over for a night if you're doing a big trip through France. Easy to check in at late hours with automatic coded check in facility. Bedroom was clean and bed was good. Easy location straight off the highway.

Excellent value hotel close to motorway but heard no noise in room. Good value restaurant right next door - similar to Poivre Rouge/Courtepaille for evening meal. Also selfserve continental breakfast for 6 euros? with bacon and eggs.

Cheap and cheerful hotel, clean and comfortable beds and breakfast was good value for money. Had an evening meal at the restaurant next door which was very good and inexpensive. Overall a good stop over hotel.

Hotel was as expected but adjoining restaurant wa poor.

Nice, clean place with good restaurant next door. Good for overnight travelers.

Clean, comfortable, inexpensive. Good buffet breakfast.

We had the Hotels.com confirmation which said check in from midday, we arrived at about 16.00 to find the hotel locked and no one on reception. We tried the out of hours check in which after several failures realised it was for either new reservations or customers who already had a B&B 6 digit code which had not been included with our check in details. We then tried the emergency helpline which was the B&B Paris office, we were held waiting a further 10 minutes only to be then told reception would be open at 17.00 in about 15 minutes. When the receptionist arrived there were about 5 families waiting and she was a bit flustered. She made 2 mistakes with our check in which would have resulted in a significant overcharge had we not realised, I think they were genuine mistakes caused by the queue of frustrated customers. The hotel was very busy and at breakfast the lady was again on her own covering the desk and the buffet which did not work at all. A frustrating experience that will probably cause us to avoid B&B in the future.

Great location for an overnight stay to the West of France. Quality of the hotel for the value is fair. Hotel is clean and rooms are fine.

Self Check-in funktionierte nicht. Ich habe einen falschen Code erhalten. Erst mit Hilfe des Helpdesk konnten wir spät abends einchecken. War ein schlechter Empfang,,