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Explore The Capitol Kempinski Hotel Singapore

Traveloka (24)

Other sources (283)

8.3

Very Good

From 24 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

8.6

Meal

9.2

Location

9.0

Service and Facilites

8.4

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Traveler Reviews The Capitol Kempinski Hotel Singapore

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Customer reviews

ron m.

Leisure

10.0

/10

Reviewed 56 week(s) ago

Great hotel Location perfect service wonderful.

3 people find it helpful

Accommodation's Reply

17 Jun 2024

Dear Ron M., Thank you for your fantastic feedback! I am thrilled to hear that you enjoyed our great hotel, perfect location, and wonderful service. Your perfect rating of 10 means a lot to us. We look forward to welcoming you back soon. Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore

Wempy C. H.

6.0

/10

Reviewed 104 week(s) ago

Interior was great although some furniture were not in good condition for a 5star hotel, but the room was too narrow to move around. Breakfast was excellent though 👍.

1 people find it helpful

Nigolas S.

5.8

/10

Reviewed 109 week(s) ago

Air condition blows at my face while sleeping, very painful, poor design. Staff are friendly and helpful, but nothing can be done. Curtain blind could not roll down, fixed, but then could not roll up, causing no sunlight during daytime. Sorry, I would not come back to stay again.

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Accommodation's Reply

26 Jun 2023

Dear Nigolas S., Warm greetings from The Capitol Kempinski Hotel Singapore and thank you for sharing your feedback. While positive feedback continues to encourage us, it is in the constructive ones that we find valuable opportunities for improvement and to build relationships with our guests. I am deeply sorry to hear about the shortfall with Room Functioning & Condition of Appliances. My sincere apologies for the inconvenience caused knowing how much discomfort you experienced, particularly with AC and curtain. I have been personally looking into your experience to get a better understanding of the overall stay. I am aware that the team proactively offered room change, but that unfortunately was politely declined. I have shared your feedback with our operations leaders to take immediate action and curtain functioning was ratified straight away. Again, my apologies for the inconvenience. It would be my pleasure to have the opportunity to connect with you and focus more on the future of re-establishing your trust in our services and explore further our heritage room product in the Stamford House. Finally, thank you for bringing your concerns to my attention and giving us an opportunity to respond and improve.  Warm regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore

Naphaton T.

10.0

/10

Reviewed 112 week(s) ago

Excellent service, clean rooms, replenishment of the day. come in to clean the room often The room is clean and nice all the time. The staff is very attentive and caring. a lot of restaurants and many nearby attractions

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Andy L. W. S.

5.4

/10

Reviewed 149 week(s) ago

Empty promises to every request made. Always said they're able to fulfil but never did in the end.

1 people find it helpful

Chua T. H.

10.0

/10

Reviewed 159 week(s) ago

It was really great! From the spacious room to the massive bathroom, to the service quality of all hotel staff, the little birthday surprise, and the variety and taste of breakfast. There was no bad thing I can point out. Keep it up! I hope to visit again!

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Accommodation's Reply

07 Jul 2022

Dear Chua, Greetings from The Capitol Kempinski Hotel Singapore. First and foremost, happy birthday and thank you for choosing us to be part of your special memories. I am delighted to read your overall excellent feedback about exceptional service provided by our Kempinski Team. What a pleasure hearing your praise about the team's dedication to quality service. Thank you for sharing it an highlighting further the room comfort and breakfast experience. Finally, we are looking forward to welcoming your back soon and continue exceeding your service expectations. Kind regards, Andras Biro General Manager The Capitol Kempinski Hotel Singapore

Yuen M. L.

9.4

/10

Reviewed 168 week(s) ago

The room was clean, and the bathroom was really spacious! Service was good-staff were friendly and courteous, and even personally guided you to your room on check-in. The breakfast was also really good. The only gripe we had was that our room had an electrical buzzing sound that wasn't noticeable in the day, but was annoying at night when we were trying to sleep. Feedback to the reception on check-out and they said they would look into it.

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Brenda s.

10.0

/10

Reviewed 169 week(s) ago

Amazing service! Breakfast was at the luxurious 15 Stamford restaurant. Restaurant staff was attentive and thoughtful. Love it here will definitely visit again.

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Elydia A.

9.7

/10

Reviewed 174 week(s) ago

My friend and I had a very pleasant stay. We didn't receive any reservation reminder and did not get to book a pool slot. They kindly extended our check out time so that we could have a dip in the pool the next morning before we leave.

2 people find it helpful

Accommodation's Reply

24 Mar 2022

Dear Elydia, Thank you so much for choosing The Capitol Kempinski Hotel Singapore for your stay and for highlighting the pleasant experience you had with us. I am happy to hear that the team reacted adequately with extended check-out, so you were able to enjoy the hotel's facilities. My apologies for any miscommunication from our side. My team and I look forward to the opportunity of welcoming you back to our property and create many more wonderful memories. Kind regards, Andras Biro, General Manager The Capitol Kempinski Hotel Singapore

Yan J.

7.0

/10

Reviewed 191 week(s) ago

Check in was fast. We were brought to our rooms and told that mini bar was free. However the phones in the room didn't work. So we had to call from the phone in the hallway or with our mobile phones.

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