Terrible Experience at Hilton Cheng – Extremely Rude and Disrespectful Staff I am utterly appalled by the unprofessional and offensive treatment I received from the front desk staff during my check-in, and I feel compelled to share this appalling experience to warn other guests. When I arrived, I was struggling with knee pain, so my cousin offered to help carry my bag. At check-in, the staff first grilled us about whether my cousin would be staying with me; I clearly said no. We then asked if he could accompany me upstairs to my room since I was in discomfort, and they refused, citing the need for his ID—which we understood, so we dropped the request as my cousin didn’t have his ID with him anyway. What happened next left me stunned and humiliated. The front desk staff then informed me that the "emergency kit" in the room would be chargeable, listing out items included—and explicitly mentioned condoms. Confused and already feeling uneasy, I simply asked if toothbrushes would also be chargeable. Instead of a straightforward answer, as I walked away, I heard the entire front desk team burst into loud, mocking laughter. It wasn’t until later that night that the full weight of their behavior sank in: they had obviously assumed I was a sex worker, and their inappropriate comment about condoms, followed by that derisive laughter, was a deliberate insult. To make matters worse, I have stayed at numerous Hilton properties before, and never once has any staff member mentioned

Checkup was complicated, the staff wasn't clear on how to process our booking with hotels.com. The restaurant upstairs had very limited drink and food options. Breakfast was excellent though and the rooms were great.

The room is a little worn out Lighting is not good in the room Air conditioning is poor and does not function at all

Very good

Very good Hotel

Very good service. Got an upgrade and used the business lounge for 3 hours. Absolutely worth it.

Great Location, good hotel . Very good staff. English spoken

Good location and comfort

Very good location, just one block to subway station, good service, room is clean, the bed is comfortable, I highly recommend this hotel.

Very good!

The location of the property is a bit far from the main areas -- that is the only issue. Otherwise, it is a wonderful property - nicely maintained with a helpful and friendly staff.

Very nice staff and the breakfast buffet was excellent

Good staff Good food and room very clean and nice view

Wonderful services, very good breakfast and very close to metro.

Very comfortable.

We had an amazing stay at the Hilton. The staff blew us away with their professional attitudes and excellent customer service. I traveled with 2 kids and they walked away with huge smiles on their faces due to the hotel's complementary sleeping tents in the room as well as stuffed Panda gifts from the room service staff and the buffet staff! I have never felt like a VIP but after this stay I must say Lilly and her team went way out of their way to make us feel at home!!! THANK YOU for making our trip memorable!!!

Very comfortable hotel stay. One staff, Harry, was exceptionally friendly and helpful. He deserves The Best Staff Award!

Staff are very pleasant. Room is clean and comfy and well equipped. I liked the most of the USB plugs all over the room which is a necessity of today's life. This is a perfect for business trip but may a bit far away from the old town.

THE ROOM WAS VERY NICE, I ESPECIALLY LOVED THE BATHROOM AND THE BEDS WERE VERY COMFORTABLE WE STAYED AT THIS HOTEL FOR A COUPLE OF NIGHTS BECAUSE WE VISITED A PANDA CENTER CLOSE TO CHENGDU. WE CHECKED IN AT 1:00AM THEN THE NEXT DAY AFTER OUR VISIT TO THE PANDA CENTER, WE RETURNED TO THE HOTEL AND SLEPT UNTIL 3:00AM TO GET READY FOR OUR FLIGHT TO HONG KONG SO WE DIDNT HAVE TIME TO ENJOY THE HOTEL IT WAS A SURPRISE FOR US TO SEE AT THE RESTAURANT WHERE A EASTER BUFFET SERVICE WAS OFFERED THEY HAD A LOT OF PEOPLE EATING BUT SEVERAL TABLES WERE NEVER CLEANED UP, MOST HAD DIRTY DISHES AND NOBODY PICKED THEM UP. THE RESTAURANT WAS A MESS FULL OF PEOPLE, CHILDREN SCREAMING, RUNNING AROUND THE PLACE AND DIRTY TABLES.

Good experience, walking to convention center. Nice room, good view. Good breakfast. Will go again next time I have to go to Chengdu