Dinner was quite lovely. Great having a private bath on balcony. Cute couples getaway.

What a beautiful area. Serene environment. Prebooking of hot stone spa and jacuzzi were easily done once registration online was complete.

Nice room, amazing view of the mountains and great food

The staff were absolutely kind, helpful and the breakfast and dinner were also outstanding.

Our visit to this onsen in Hakone was brief but unforgettable. The shared onsen facilities were impeccably clean, providing a relaxing experience. Our private in-room onsen was equally delightful, though it required some time to fill. The highlight of our stay was the exquisite multi-course dinner, which showcased the finest flavors of Japanese cuisine.

Located up a steep 45 degree hill, so take the hotel up on their offer when they say they will pick you up! 400m doesn’t seem far until you drag luggage up that hill in 32 degrees Celsius heat and humidity! Booked as a break from the city, and to get views of Mount Fuji from the cable car ride accessible from the nearby station. Loved our stay! Room food and staff all excellent. We should have booked longer to explore the area in more detail and loved relaxing in the open air bath.

Beautifully appointed. Peaceful. Traditional attire . Fantastic Onsen Spa and Jacuzzi. Great set timed dining.

The Japanese yakuta dress in this property is such a great experience! Also the breakfast is very special, with special eggs and rice. There is a bath tub outside of the balcony of our room, which has a Mountain View, def exceeded my expectation, I would highly recommend this hotel to anyone who likes quality and the extra care!

Good location and good access to transport. Was clean and tidy.

Hot stone bath really nice experience

We absolutely LOVED our stay! This was our first ryokan experience during our recent trip to Japan and it couldn't have been better! Staff exceeded expectations and were incredibly helpful, friendly, and attentive. Our room was perfect and had more than what we needed. My only disappointment is that we couldn't stay longer! It was in a great location right by Hakone Gora Park and very easy commute to nearby restaurants. We didn't end up having dinner at the hotel, but breakfast was great and am very glad we got to experience a traditional Japanese breakfast. We got to use the hot stone spa which was a wonderful and unexpected treat! Would highly recommend.

Great experience. Creative and delicious dining experiences in a relaxing and friendly environment. In-house onsen was well appointed including an inside and outside bath. The hotel is conveniently located near Gora station and Gora Park.

Outdated, overpriced, terrible food and rude checkout staff.

The service is good and the staffs are very friendly. However, the room is a bit out dated and the open air bath is tiny. There is no wifi in the room, only available in the lobby. Food was very average. The Japanese dishes were good but the fusion ones less so.

The room was incredibly small with barely any room to open a suitcase. No personal shower in the room. Must use the public bath for showering/bathing.

No private hot shower as the showers are communal.

Great room. Great hotel facilities. Very helpful and friendly staff. Only thing I would caution as a 'Westerner' is that you don't get a choice of Japanese/Western style breakfast. For us this wasn't a problem, it was quite a good experience, but some may find it difficult being faced with fish and rice in the morning.

Hôtel bien situé à Hakone. Le repas et petit-déjeuner traditionnel sont à essayer. La chambre fournissait un bain privatif sur le balcon et il y avait un onsen commun également.

Tillmötesgående personal. Rent rum. Skön säng. Det var inga problem att lämna bagage både före och efter incheckning hos receptionen!

どのスタッフもとても気持ちの良い応対でした。温泉の泉質もよく、掛け流しでツルツルになる系。建物はおそらく古いですがリノベーションされていたり、綺麗に手入れされていて気持ちよく泊まれました。 大浴場を出たところには無料のアイスがあったり、24時間コーヒーマシンが使えたりなど気遣いが感じられました。 朝ごはんだけたべましたが、土鍋ごはんと、鉄鍋の豚汁、ご飯に合う色々な副菜、とてもおいしく満足でした。 ぜひ今度は夜ご飯付きで泊まりたいと思いました。