Overall Ratings & Reviews Hotel Los Lagos Spa & Resort

Breakfast was great. Spa services were amazing. Bar at pool area was great.

Nuestra estadía en el hotel Los Lagos fue simplemente maravillosa. Desde el primer momento, el personal nos recibió con una sonrisa y nos hizo sentir como en casa. Las habitaciones estaban impecables, cómodas y con una vista espectacular al entorno natural. Uno de los grandes atractivos es la piscina de aguas termales, perfecta para relajarse después de un día de excursiones. La ubicación es ideal, cerca de los principales atractivos turísticos de la zona, y el restaurante del hotel ofrece una variedad deliciosa de platillos locales e internacionales. Además, el desayuno incluido fue abundante y sabroso. Sin duda, recomendaría este lugar a cualquiera que busque una combinación de comodidad, naturaleza y excelente servicio. ¡Definitivamente regresaremos!

Los Lagos is an absolutely stunning property. Multiple heated pools, gorgeous flowers, and a fabulous breakfast buffet.

My son and I had an amazing enjoying all the clean and family friendly amenities. Staff was so sweet and accommodating!

Nice hotel and service.

Beautiful resort we were there just for one night but the memory will last forever. Very nicely spread, thermal pools, bathrooms are spacious and super clean. Our rooms were quite large up on the hill, they offer shutlle to bring you to the pools and such, impressed with the surrounding view of the Arenal Volcano, breakfast very enriched for all taste out there, would love to go back to this place. The Resort offers early check ins and use of the facilities before and after. You will love this place, Pura Vida.

Highly recommend beautiful place with private road to lookout points.

Amazing place 100% recommend

Property was expnsive nd had many activities, good breakfast and friendly staff. Had issues with no AC for almost 2 days to get moved to a new room and the new room was more dated and needed a refresh but we made it work. Would recommend based on hot springs options,and staff!

The hotel and grounds were excellent. Cleanliness was great as well the staff in the restaurant and bar were also wonderful. The staff in the reception could use some client service training. Some of them were a bit rude and did not provide all of the details of the property when we first checked in. We were expecting to feel welcome and have someone greeting us with some enthusiasm and energy and instead we felt like we were bothering her when we first checked in. Just a reminder for some customer service training for the reception staff.

Clean room, great pools for kids and wonderful hot pools. Very cool only complaint would be the pol bar music was bad subwoofer just kills the music. Better music would be wonderful. The breakfast really great and the dinner food was good as well. I would stay again.

Beautiful pools and views! Gardens and grounds were gorgeous and the restaurant and bars were lovely

Gorgeous views, beautiful landscape, clean and cool room, loved the hot springs, great service, great breakfast. Highly recommended!

The grounds are gorgeous! Lanscaping in the resort is beautiful. You cant beat the volcano views. The hot springs on site are also great. The rooms seem outdated, the decor feels like its from the 80s. The rooms feel very sterile. Stay here for the hot springs, views, & proximity to everything in la fortuna.

Great property, so much to see and do

A great place which includes access to the hot springs. Highly recommended!

The grounds are absolutely beautiful. The view of the volcano and the toucans flying around was amazing. The room was spacious and clean. And we loved the breakfast buffet great selection. Would definitely stay there again!

Great location and property, lots of birds!

Loved mineral springs and breakfast buffet selection. Ziplining on the property.

We stayed in the 200 building & it is such an old building the door doesn’t shut closed all the way! They seriously need new doors in that building or just remodel it ! we had bugs crawling into our hotel room ! We killed so many spiders !! We had use pillows / blankets to cover the door gaps. The building is so old they give you an actual key to open the door . The badge didn’t work which the receptionist didn’t know that, when we got there we had to wait 2 hours in the parking lot for the receptionist to find the hotel key since the badge doesnt work in that building ! we complained so many times that they finally send a locksmith to go check out the door & said there’s nothing wrong with the door when there obviously was ! So they denied giving us a different room so all of our trip we were killing the bugs that clawed into our room !. We went to the spa & paid in cash & when we were checking out the receptionist said we had a balance due for the spa apparently she didn’t put it in the computer so when checking out we had to wait until they can verify if we paid or not ! Such an inconvenient situation keep in mind we had a flight to catch !