My room was dirty. Bed Sheets were not changed and you could see hair on the white pillows. They offered to change the room but I was given a regular room instead of the suite that I paid for.

Taurino place

Extraordinario servicio, amabilidad, apertura y atención. Todos los miembros del staff fueron maravillosos, se nota que cuidan y procuran la cultura del servicio al cliente. La habitación espaciosa, limpia y con camas en las que realmente se descansa. Los desayunos excelentes. Una muy grata experiencia. Muchas gracias!

love it would stay again everything was great

I had a conflict with room selection at check in. I booked a two room garden view room suite but when arrived was given a single room with street view. I approached service desk and showed my reservation and was informed my room was not available and I would need to pay the difference if I wanted a two room suite reservation. Based on the purpose of my travel the two room suite was a necessity. I paid the difference and the family enjoyed the hotel, the staff, and service.

It was good, pretty hotel with rustic architecture. Everyone was nice except the manager.

This very historic property has been nicely renovated. The restaurant is first rate. The personnel at the property, to a man or woman are simply tops. Polite, friendly, helpful and always gracious. Easy access to the thermal baths across the street and on a main route to the historic downtown area. If you want to stay at a great property not overrun by tourists, this is the place for you. You will really feel like you are back in Mexico of olden days, but with all the modern amenities.

Hotel is old and it shows. Mold covered the shower in our room. We didn’t stay, checked out and went somewhere else

Friendly staff

Beautif Historic Property. Safe, elegant and clean. The rooms need an update. No minifridge, no elevator or modern amenities.

Nice old looking hotel, no elevator for seniors.

Thank you for a warm welcome and assistance.

I like the stuff members, I like the room.The employees are very kind and helpful.

We were disappointed that the swimming pool had too little water in it, and was not being cleaned. We did not go in it because it did not look safe. We removed from our first rooms because there were cockroaches and looked into a second room, which was much nicer. I would recommend requesting a room without carpeting.

Staff nice

Great place, quiet and friendly as well.

My room didn't have HOT water, I asked the front desk many times and they still didn't address the issue. I took kind of cold showers a few times.

This property is historic in its beauty and elegance. Spacious rooms and grounds

Comfortable accommodations and clean hotel. Friendly staff and extremely quiet rooms. Couldn’t hear any of the hustle and bustle outside of the hotel.

This hotel is a true jewel, worth the stay and value for money!