Overall Ratings & Reviews Mayfair House

The cost for 4 nights was acceptable. But not for the accommodations when we got there. Wheelchair accessible was difficult. Not the entry but navigating the doorways and hallway were narrow. The kitchen was ok but needed a few more/different pans and utensils to use with them. Also instructions for the washer dryer. The whole area of the apartment was clean and comfortable. Beds were comfortable. Though it stated 4 kings, there was one queen and 2 kings. The bathrooms, one is attached to a bedroom and has big jacuzzi and shower, sink, toilet bidet, no grab bar and not outlets. Lighting is bad over mirror. One other is attached to bedroom but needs outlets and a better grab bar. The third bathroom is in the hallway. Needs grab bar in shower and shower floor is very slick. Also unit was on ground floor which is street level and people walking by on sidewalk were easily heard. Lots of street noise. The best was location if you what to see changing of the guard and the palace.

Reception staff was really helpful and kind enough to allow us to check in early. It’s an older building with narrow corridors that open up to surprisingly large apartment. We especially liked the separate kitchen and living areas. AC worked very well and location is perfect. I will definitely stay there on my next visit.

Staffs are very helpful. Good location!

Great place to stay.

Excelente ubicación y atención por parte del personal

We stayed in the 2-bedroom apartment and it was perfect for a family of 4. The apartment looked like it was recently updated. The area is close to everything and walkable to major attractions like Buckingham Palace,Piccadilly, and many places to eat or have a drink. I would highly recommend this place.

Excellent location! Friendly service. Interior was a bit outdated but comfortable and spacious. Perfect for a family of 5!

Best apart hotel and location

We had a wonderful experience at Mayfair House! The staff were so friendly, and we loved our apartment. It felt like the perfect combination of a private home rental experience with the amenities of a hotel. We hope to return soon.

The property was very clean. Our room had all we required for a great, comfortable stay. The location was excellent: lots of great restaurants nearby and easy to access the tube.

The property is advertised as a luxury aparthotel; it is anything but. The general condition of the suite we were in was pathetic. The day we got in, the bathroom sink was not draining properly. The first time I reported the issue they told me it was user error - but it wasn't, the drain was blocked and filthy! They finally sent maintenance to fix the issue on our 3rd day in the apartment, but why wasn't it inspected and fixed after the last party checked out and before we checked in? A customer should NEVER find an issue like that immediately after checking in! We were also told we'd have to buy things like sugar and laundry detergent for ourselves. I get it, it's an aparthotel, not a hotel, but for a stay of just a few days, especially given the price we are paying per night, a few more packets of sugar and a couple of laundry capsules will not break their budget and might actually justify a 5 star rating. Another issue: the Wifi was not working for almost our entire stay there. While they acted surprised about it when I told them and later told me it was due to the local utility cutting through a cable, there are several recent reviews in the past 2 months complaining about the Wi-Fi not working, so I think you can put two and two together. I don't believe their claim that it was a utility issue. For the price we paid, the conditions would already have warranted a had review, but the lack of candor on their part and lack of proper maintenance merits a 1 star review.

Great apartments, roomy and well appointed. No wifi for entire stay (4 nights). This was never communicated, only when asked about at reception was told it was not working, and it was not working for the entire stay. Being on a business trip this was really bad and had to tether from my phone for all colleagues who were also staying.

Having stayed in virtually all of London’e top hotels for business trips, Mayfair House was wonderful for a family trip. The staff are A , went above and beyond and genuinely cared for us, our visit. Accommodations were roomy, clean and full featured. It was a great balance of having a flat, with plenty of hotel services. I highly recommend, especially for family travel.

Our apartment was bright, clean and large. The daily housekeeping (except for Sunday when there is no housekeeping) did a good job. The staff at the front desk are friendly and helpful. The apartment is very quiet; while in the apartment, can't hear any noise from the restaurants or pubs on the street. The area has a small grocery store and a newsstand as well as the mentioned pubs and restaurants. The property has many size apartments to fit one's budget or number of people in one's group.

The Mayfair House has all the comforts of home. Full kitchen with coffeemaker, a gym and attentive staff. The location also couldn't be better with an awesome pub right next door.

A good alternative to hotels, more space and flexibility. The kitchen equipment was quite basic and there is no housekeeping on a Sunday. Not much storage space and few toiletries. Overall ok and great location.

The staff at this property were kind helpful and accommodating. The apartment was spacious with bedrooms and bathrooms for 5 adults. It was very clean with comfortable beds. Location is perfect for walking to many sights. The kitchen was helpful for coffee and warming foods. We were there 3 nights and found it to be a very comfortable place to stay. Highly recommended!

Very helpful staff, they can accomodate you. excellent and renovated bathrooms and kitchen but other furniture old. I would come back again

The fish tank was the best!! Staff were great and always feed the fish for our kids

Our apartment was perfect! The entrance to hotel wonderful… the staff kind and considerate and helpful! The hallways and stairs/elevators were needing care. Wonderful spot for dining and short walk to many shops and clothing stores. A mall like area not far… Big Ben clock only a 20 min walk… laundry, dishwasher, stove, mic and all dishes in apt! Wonderful stay. Highly recommend