Over all the stay was satisfactory. But the metro train construction is ruining the area...

It was a pleasant stay.

Aklum & Jeyashree - the hotel managers - should not be working there. The worst customer-service training they have. DO NOT leave your unopened food packets , they will steal it. The room was filthy and dirty and the shower knob was broken and took ages for them to fix it. This all , inspite of paying for the junior suite room costing Rs.6000 a night, and we stayed 3 nights there, totalling Rs.23,000 with GST. NOT WORTH THE STAY. Please stay away from this place, we are from US and will not approve of this place VERY VERY BAD.

Overpriced for What You Get – Poor Value and Comfort!! I recently stayed with my family and, unfortunately, the experience did not meet our expectations. We arrived approximately two hours before the official check-in time and requested an early check-in. Despite our polite request and the fact that we were traveling with a child, we were told that no rooms were available. This was quite surprising, as it’s the first time I’ve encountered a hotel unwilling to accommodate early check-in, especially when rooms often are available. We were asked to wait in the lobby, which was inconvenient and uncomfortable for my wife, son, and me. The room itself was underwhelming. The cleanliness and quality of the room, bathroom, and amenities did not reflect the price charged for a one-night stay. Additionally, we were disappointed to learn that only three small bottles of drinking water were complimentary. When I later requested more water at the reception offering to pay for it, it was never delivered. The bed provided was only suitable for two people, which is not ideal for a family with a kid. This lack of accommodation made our stay even more uncomfortable. Overall, the experience felt more in line with what one might expect from a two-star hotel, not the standard or value we were led to believe we would receive.

Nice and friendly staff but service levels could do with improving in certain areas. Room cleaning mostly a challenge, always something missing or not replaced. Couldn’t use swimming pool because every day there are children swimming lessons taking up whole pool for min first 3 hours 6-9am. Then pool closes 6pm so I couldn’t even swim after work! I complained but taking revenue from swimming lessons is obviously more important than guests use. The automatic piano in the lobby is annoyingly loud and during my Dec stay they played same 6 or 7 tacky Xmas songs on loop which was everywhere, toilets,restaurants,lobby,lifts,walkways,pool you couldn’t escape it. The bar is very dark and overplays loud techno music with extremely distorted bass. Service can be slow in there. I will only come back here if holiday inn is full. Cleaning in rooms not brilliant. Behind blinds/curtains is black/grubby and whilst looking for tv remote saw u see the bed thick dust/hair and an old pair of knickers!

Hotel target is mainly local

Overall value for money

Liked the 2 room suite on the 7th floor with a nice view. Had some problems with having the suite cleaned properly and timely. The staff was helpful and accommodating, especially Sabita in Reception

Should have been a one night stay but owing to severe weather conditions we were forced to cancel our travel plans and stay another night. Thankfully we had chosen thus wonderful hotel so although we were disappointed not to travel it was made enjoyable by the wonderful staff and superb hotel. I would definitely stay here again and thoroughly recommend it.

It was ok for one day but not for longer time.

Good property for business travel in reasonable price

Very poor staff management! No co-ordination between their own employees. One issues invoice and the manager does not. Very poor management! Never again Turyaa!!!

In general the stay was peaceful and had great time.

In general the stay was very good. They have accepted all the requests and fulfilled with our satisfaction.

Turyaa was excellent. The rooms were clean, and the staff were very kind.

It was 1st time to visit Chennai ,once u enter the hotel u will feel welcomed and comfort All staff are professional helpful and friendly Room with good space good air condition view was great I want to thank all reception staff , specially young male( sorry I forgot name tall and thin with very nice smile and helpful) Sammi and Riya Also for worker Kumar both of them I felt home I will recommend to stay there

the kettle was not working so tried to call the reception but both the phones in the room too were not working. The hotel has made some recent changes towards cost cutting like bathroom slippers, shaving kit etc would only be provided on request etc.

I wouldn't stay here again. The only redeeming feature was the polite waitstaff. Rooms were not cleaned daily until a reminder. Not sufficient towels, toilet paper, smelly room, refrigerator didn't function, key cards didn't work

An oasis of calm, with fabulous evening meals plus an extensive breakfast. Staff were excellent and very helpful.

Great hotel, nice staff, amazing food! Sansana at the reception was awesome and super helpful! Give her a raise :)