9.0
Exceptional
From 901 reviews
Cleanliness

9.4

Room Comfort

8.4

Location

10.0

Service and Facilites

9.4

Traveler Reviews El Carmen Hotel

Number of reviews per page
20
40
Top reviews
LUIS
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Hotel con habitaciones muy cómodas y muy tranquilo para descansar. Ubicado en el centro de la ciudad. Todo el personal muy amable y el desayuno incluido estaba bastante bien.
Ernesto
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Fantastic location, great restaurant, nice staff!
Damarie
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Good hotel with a great location, a nice rooftop area, and a good breakfast. The staff was friendly, and the overall experience was pleasant. The only downside was that the bed was quite hard, which made it a little less comfortable for sleeping. Other than that, I enjoyed my stay and would recommend it.
David
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Was doing a quick stay before hiking volcán acatenango and wish I could stay longer. Amazing location and the breakfast was amazing and included. 10/10.
Oluwatomi
icon-
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was okay. Nothing memorable. I couldn’t stay more than a night though. I guess in the spirit of trying to preserve the culture, it’s dated.,
Abdias
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very good hotel and worth the price ! Breakfast was included and was absolutely delicious!
Karen
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The rooms were clean and we received a nice welcoming from staff with a refreshing drink. Every staff member was very polite and friendly. The location is perfect everything is very walkable. The breakfast on rooftop is fantastic as it has a great view and the food is amazing! I’d highly recommend this location.
Felicia
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great breakfast. Friendly staff. Scenic views. Convenient location.
Christopher
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Second time staying here and I plan to stay again in the future. Restaurant on the terrace is great.
Linda
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The food at the restaurant was amazing, the workers are so friendly and the place was so clean.
Ayoub
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great front desk, great breakfast (included), great rooms (serviced every day, air conditioned, plenty of storage), great location. Ride service between the hotel and the airport was smooth.
Andrew
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Was great will stay again!
Jennifer
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Friendly staff, clean rooms and great complimentary breakfast. Close to Central Park and other restaurants. Would stay again!
Sumit
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location. Beautiful property.
Carlos
icon-Family
Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was great including the included breakfast which was phenomenal.
Donald
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was amazing! And Katelyn says the menu was amazing
Mara
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our stay was unforgettable even though we only stayed for one night. The staff was very friendly and helpful. Breakfast was delicious with the volcanoes view. Definitely coming back and staying here again.
Ana
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Traveled with 3 kids, stayed in the family suite- A/C was so cold during these hot summer days absolutely perfect. Food was great, attentive staff, quite location. Phenomenal access to all the hot spots within walking distance ! Would highly recommend ! We also booked the airport transfer through them directly. The driver was absolutely amazing from beginning to end book the same driver on the way back would highly recommend arranging transportation directly through them.
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Jessica
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Amazing place to stay literally close to everything
Mary
icon-with Children
with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellente ubicacion del hotel y desde su terraza puedes observar las erupciones del Volcan de Fuego. El staff excelente , muy amables y atentos, nos ayudaron en todo momento. Ademas nos ayudaron agendar nuestro transporte hacia otros lugares turisticos. Se ofrecieron a cuidar de nuestro equipaje (aun cuando ya habia terminado la reservacion) mientras recorriamos otros lugares y asi evitamos llevarlo todo. Por supuesto que me hospedare ahi en mi proximo regreso!
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Number of reviews per page
20
40