Overall Ratings & Reviews Red Roof Inn & Conference Center Chicago - N Aurora/ Naperville

Tina was super helpful and made our stay great.

Clean and friendly

The staff was phenomenal! Very kind and caring and tentative! They offer a virtual agent for check out if the present staff are busy helping other guests. The downside of our stay was the room. The desk chair we were provided was completely broken and unusable! The shampoo and conditioner dispensers in the shower were empty.

Good value for the money

Did not stay because it was not clean. Walked in the room and turned around and left, after paying.

The check in process was with a virtual person, very uninspiring. The areas outside of the hotel are riddled with trash and debris.

Comfortable bed, efficient check-in and check-out.

Very quick & easy check-in, will definitely be back

.

It was fine. It was what it was. The $100 service fee in case of damage was a little steep in my opinion. At first for check in there was a guy on a screen checking us in, like on a zoom call, but then someone came out from the counter, which was weird. The room itself was nice.

The service was the wordy I ever received and don’t recommend this place at all!

Nothing special. Rude guests

marginal voean

Check in was virtual and I tried to confirm my dogs with the virtual assistant but they were unresponsive. I even asked for a first floor room for the dogs and she was unresponsive. Then when headed up the elevator it was very loud, very rickety, very scary - oldest and worst elevator I have ever been in. After 4 trips upstairs the manager called and evicted me from the hotel saying they only accept one dog - I had more than one with me but it was listed on my reservation and the virtual check in made it impossible to verify. The dogs had state identification as working dogs

Got what we expected- no frills but comfortable room, average surroundings, fantastic front desk service (Dave). One of the beds wasnt level, made noise getting in/out but otherwise was fine.

👍

Professional and polite

👍

They charged me stay fee microwave fee fridge fee . A lot fee after payment

Very clean rooms, staff was very accomidating,even offering some great dining recommendations. Romms and hallways were quiet during overnight hours, and great added bonus of seeing a bunch of cute puupy dogs. Quality for price cant be beat