A hard review to write. I gave 5 stars in most areas. The service and the overall property was excellent but for the price we had some issues. The KEY to the room is a huge pain! You only get one key and if you lose it there is a $1000 Swiss franc fee to replace it and a minimum 3 hour wait. Two doors to go through so it is very inconvenient. While the room we had was very large with a bedroom plus a large kitchen/living space with two patios there was only one TV in the living room! No bedroom TV. The one TV would not let you stream your devices to it. No Netflix or other streaming source. There were no channels in English on the regular TV. Despite being named The View and paying over a $1000 a night we had a very partial and obstructed view. If you stay here make sure you are on the second or third floor. The view from the restaurant and spa are amazing and wonderful though. The bathtub/shower combination was just dangerous. Highest step out without any stability handles. Very poor design and for the cost you would expect separate units. Lastly the location is a real issue for most. Unless you have your own car expect to spend a lot in Taxis or spend time trying to find smart car parking and extra walking to anything - food shopping everything is a $25 or more ride into Lugano. Can't take Smart cars to Italy. Como is a $100 and one hour nightmare away.

Outstanding

Wonderful hotel, can’t praise it enough. Look forward to our next stay!

The View Lugano from upper management to the entire View team made my stay the best ever. The rooms are beautiful, meticulously clean and the food is absolutely wonderful. Breakfast is a must. Can’t wait to come back!

The staff was wonderful, the view was incredible and the Smart-cars made available to us to drive made our trip! If you want peace and quiet with a very romantic view and setting this is the place.

Easily one of the most incredible hotel experiences I’ve ever had! Expensive, yes, worth it, absolutely! We arrived from Milan a lot earlier than the check in window, and they offered to hold our bags, gave us an tour of all of the amenities the hotel had to offer, and give us a complimentary car to drive ourselves to the city center while we waited for our room. After driving back from the city center and turning the car back in, we were showed our room and left with chocolates and wine while they brought up our bags. The in-hotel restaurant was open for lunch so we grabbed a bite to eat while we enjoyed the incredible view of Lugano lake. I can go on and on about this hotel but, if you have the money please make an effort to stay here and experience luxury in the way it’s meant to be enjoyed.

Super modern, well equipped. Quiet and away from the city. Walkable but a steep Climb from the lake. Amazing views

Great location and service. Food and spa are also very good. The rooms are brand new and modern, but perhaps too modern. The shower stall doors kept coming off the rails, and everything in the room is controlled by a tablet that kept losing connection.

Fantastic spa resort with a great view. It is quite a small hotel so atmosphere is very quite. They have great courtesy cars which are essential to travel in and out of Lugano town

Best hotel ever

This was my first stay since having inly stayed at Villa Castagnola a few times when in Lugano. The rooms are fantastic, view amazing, great room service (had breakfast twice), and the Michelin 1 star was a considerable gastronomic experience.

Really nice property with the best view. Great SPA and also you get included a smart car and electric bike.

Very nice hotel and the view !!

Great place to stay. We definitely will return back . Felt like home .Everything was great ,I miss it already. Thank you so much.

Everyone was great. We could't ask for better. We travelled for over 50 years to the finest places and this is up there with best. we have never had a hotel that had a vehicle to use to go somewhere for free. Expensive but worth every penny.

Awesome hotel and staff. The view of the lake is super. Complimentary electric car and bikes to go around the town. The chlorine free pool and jacuzzi are great.

Had a wonderful stay in paradise ❤️

Fabulous view and suites, very quiet, excellent terrasse and restaurant

Very relaxing and quiet place for a getaway.

This hotel has the best service we have had in a long time. It was so discreet and beautiful. I would highly recommend it because it isn’t crowded yet still easily accessible by taxi.