James at the front desk saw that our bags were delivered to our room while we explored the city. Breakfast was fresh, plentiful and hot. Staff was very thoughtful. Did not see any ghosts, but still had an amazing stay. Rye is very sweet and the Mermaid Inn is very special.

Staff went over and above to be helpful. Hotel was very old and quirky. Lots of character and charm. The broken radiator in my room was sorted out successfully. The toilet in the room did not flush terribly well and the shower low pressure. Lovely lounges to sit in and the restaurant was very attractive. We had a good breakfast.

Would suit most people.staff we're excellent

My wife and I had a great experience. From the time we arrived and found a parking space for our car, until the time we drove out was amazing. Staff were courteous, friendly and very efficient. Food was fabulous. Room was well laid out, stocked and comfortable. Our stay at the Mermaid Inn enhanced our visit to beautiful Rye. Thank you.

Entering the hotel is like stepping back in history but with mod cons. The staff are very polite and can’t do enough for their guests. The room was spotlessly clean.

Room andvsyaff excellent especially the barman

The room and the staff were excellent. I will recomend the hotel to everyone!

The staff are absolutely brilliant nothing was too much trouble. Our room was incredible ( We're in a four poster bed) The food was first class.

Lovely hotel in a historic building, with loads of character and great location for exploring Rye. Staff were very friendly and helpful. As it is an old building, the bedroom was cold, however we did have a mini electric radiator in our room plus an extra blanket which helped. The power of the shower was a bit like a trickle! I'm just glad I didn't have to wash my hair otherwise I'd still be there trying to rinse the soap out! :-D

Very friendly staff and excellent service

Nice hotel in a great location with parking, however it was very expensive for a very small room. It was hard for two people to get ready in there and it was cluttered. The shower had such low pressure and there were cracks in the bathroom walls. I expected more for nearly £200 a night!

100 percent

Great place to stay- but bathroom facilities were poor- no decent shower etc. But it’s still a great place to say!

Disappointed

Lovely old quaint room without ghosts. Service in the bar and restaurants, for dinner and breakfast, was superb

Fantastic hotel, food great, staff very helpful and friendly.

Lovely friendly staff, great food and an excellent Inn, loved the history.

Always wanted to stay here lovely old inn ,beautiful furniture and paintings our room was really lovely ,fab breakfast and staff couldn't do enough for us .Would go again

Poor evening meal menu

Beautiful room, I bought this as an early Xmas present for my parents who loved the building, the history and location. The staff were brilliant and breakfast very good. Highly recommend