Overall Ratings & Reviews The Westin Dallas Downtown

Check-in was seamless, and the valet team stole the show — funny, personable, and still professional. My son’s favorite? "The Sheriff," as he called him, who turned a simple arrival into a highlight of our trip. (Ask him!)

The staff was very unprofessional, and seemed to be horribly trained. The room was filthy and not to mention half of the stuff didn’t work. This was the worst hotel experience I had ever experienced. Will not be returning to the Westin!

The hotel was easy to locate. The interior was dark and dingy. The staff was friendly. The maintenance director should be fired! The room door electronic lock was missing the face plate. The bathroom sink stopper would not stay open. We had to hold it open to drain. The room safe had dead batteries. All of this can be easily corrected/prevented with a little attention to detail when preparing rooms before customer arrival. Very disappointing. The front desk staff were quick to address our needs but again, this wasn’t their job. Our entire stay would have been 5 star rating but attention to detail is clearly not a priority.

Loved our stay. Breakfast was mid but i ate the Buffet, kids ordered off the menu and said it was good. Several dining options nearby that were pretty good. The valet service was excellent. Those guys worked really hard. Rooms clean. Elevator clean. I would definitely stay again.

The staff was amazing. The surrounding area is a typical downtown full of flavorful characters. You just need to have a friend with you

Good

Great stay!

It was in the heart of downtown, easy to find and well kept

Incredible views

Amazing Property!

Great

We loved our stay. The only issue we had was the shower didn’t work, however it was addressed. Beautiful!

The room look like a brawl happened in there. Wood missing off of side tables and tray.. dirty carpet and scratches and scuffs … did not feel like I was in a Westin. Shower was awesome

Room was nice Food wasn't good

Very efficient, clean, and well-managed

We had no AC through the night, 75 to 80 in the room. Only hot water, kids unable to shower.

Business trip to attend a couple conferences. The room was more than adequate for my needs. The work out room is not extensively equipped, but enough to keep in motion and I like that it’s on the top floor.

V

We were bumped to a king sized bed and pul out couch due to booking with a third party. We NEVER received linen for the couch despite multiple calls and visits to the front desk - received sheets, no blankets or pillows across three nights. We also paid for buffet breakfast, but the hotel does not offer buffet - only restaurants. Terrible service. Refund our paid in advance buffet stay, please.

Perfect