Overall Ratings & Reviews Residence Inn by Marriott Shreveport-Bossier City/Downtown

Everything

Nice clean room

Room could have been a lot cleaner

Loved the studio; comfortable and most importantly, clean Friendly staff

The condition of the room was disgusting and the workers in the breakfast area were very rude. Maybe it was skin color but completely uncalled for. There was mold in the bathroom, hair in the shower, tiles were falling off in the bathroom. When we requested a room change they were completely booked. Just very disappointing, especially with a family.

Great experience

Stayed for 3 days and room was not cleaned.

I arrived there at 5:00 pm, I was Tolk that there were no rooms ready I got verry aggravated could not believe what I was hearing then I ask for the manager the lady there toll me she was the manager and said that I will get room but she could not give me a time frame that they were shore of personal , I desired to leave and drove to Pensacola FL till 1:00 AM where we where able to stay.

I Booked a room with 2 queen beds weeks in advance but when I showed up to the hotel to check in they informed me that they were booked solid and that I was getting a room with just 1 queen bed I paid $230 for the room with 2 beds and the hotel informed me the room they were giving me goes for $80 cheaper and that someone should of told me the room I booked wasn’t available but they said there was nothing they could do about it and I would have to contact hotels.com to get any kind of refund or the difference sent back to me this experience make me very hesitant to use this service in the future not only that I was screwed out of money because I paid for a more expensive room but stuck with a cheaper one

Friendly staff and clean room.

Overall worst experience at a Marriott ever. No wifi all weekend , when i asked about it the response from front desk was - No one else is complaining so everything is good. Room had terrible sound coming from air - instead of just moving our room we had to wait for maintenance to confirm. Then wake up on check out day to see black gunk that had blew out of duct work vent.

This was my second stay at this hotel. It is was clean and comfortable. We love the full size kitchen amenities, as well as the couch. The shower had great water pressure!

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Amazing rooms!

My husband and i love staying at Residence Inn , we love the suites. So comfortable. Celebrates 20th anniversary.

Loved the kitchenette.

There was pubic hair, armpit hairs, and mildew floors in the shower. I talked to the front desk and they were suppose to help make my stay cheaper, but they never contacted me

Residence Inn Downtown has to do better No hot cooked breakfast only on weekend nobody eats prepacked jimmy dean sandwiches the price the same as a rewards member I expect the same treatment and I called ahead they told me they had hot breakfast which was a lie also no service to the room if you stay multiple nights no towels no trash pickup wasn’t satisfied like it’s a entire kitchen please come service the room

Terrible

Excellent