Overall Ratings & Reviews The Shankly Hotel

We had a lovely stay staff we’re really welcoming and helpful. Room in need of touch of updating. Shower had no curtain or door not an ideal situation as floor got very wet with 3 girls sharing. Was here at Christmas thought the decor was for Christmas but baubles still up in July. Overall nice stay would stay again.

Ideally located hotel to explore Liverpool - themed party rooms but it meant we were all able to share the same room. Great affordable hotel. Lovely staff too.

Good location

This is the second time I’ve completed this survey, please sort it out. Upon arrival, I was informed at reception that my booking hadn’t been paid for, and I was charged again on the spot. This wiped out my budget before I even had a chance to enjoy my trip. I explained that I had already paid and asked to speak with the manager. Although the manager did eventually refund the payment, the money had already left my account, which caused unnecessary stress and inconvenience. The customer service was unacceptable. On top of that, the room was dated and looked nothing like the images online. I will not be staying here again, and I won’t be using Hotels.com in the future.

Great value

Lovely hotel we had a fantastic time there ,the staff were very friendly

You could easily call the hotel flash trash, however it is in fact a wonderful whimsical sensory adventure that is simply brilliant. It’s clean and smells good even though you may look at it and think yeah nah! Recommend a stay here for sure.

Small bugs over clothing and bedding. Had to be moved room due to loud customers. Testing in room whirlpool baths at 5am. Just wanst very enjoyable, would noy recommend with the price

The mirrors in the room were terrible far too high, I could see nothing in them. We were in a room beside the lift and this was very noisy at busy times. In general it was a lovely hotel with friendly staff, and a great location.

Cant find a fault

The hotel is great for parties. But it’s very run down. Tape on windows paper missing on walls.

The hotel was noisy but it is a hotel for parties so i was expecting it. The room was full of Blue Bottles which i didnt expect on the 5th floor. The room could have done with an extra shower and toilet, rather than 3 extra baths. The room was a bit shabby, but the beds were comfortable which was a plus. the staff were friendly.

Great place.

We stayed at your hotel on 24th June. When planning trips for one night I would usually be more than happy as we know the standard is good and we have a good nights sleep. On this occasion when booking we saw your hotel advertised and thought we would treat ourselves to something a bit more up market. The hotel is advertised as a 4 star “stylish, comfortable, unique experience” all of these things are unfortunately lacking. While the lobby offers a quirky and inviting environment this is where it ends. The hotel is dated, worn and is desperate need of renovation. While this is not the core reason for the complaint it certainly is a factor contributing to our disappointment. On the night of our stay we arrived back at our hotel after a concert eager to get some rest. Unfortunately this was when the main reason of the complaint arose. The room clearly has poor quality windows resulting in lack of sleep and it felt like we were sleeping outside. I understand that this is a city centre hotel, however the noise level in room 209 was magnified due to the lack of double glazing and steps taking to minimise this for customers. When checking in we joked with staff about a free upgrade and was advised they were fully booked so we knew that our only options was to remain in the room. As well as the outside noise any time there was movement in the room next door, the walls are so thin you felt that the other guests were in our room. I addressed our concerns with the staff in the morning

Nice accommodation/hotel. Bathroom had a faulty shower, but sorted by reception.

Pros Pleasant staff and room was clean and spacious. Cons Corridor outside room was dated with peeling wallpaper. In entry to the room theee was a piece of wood with a hole in it??? Bath has small brown marks in several places which looked really unpleasant, possibly cigarette burns. Basin had a large crack in it. Considering I paid almost £250 for the room, we were very disappointed! I would have assumed that repairing these faults would be a priority for such an expensive hotel.

Lovely hotel, staff friendly, rooms were really nice, bed comftable. Location was spot on. Rooftop terrace bar is a must.

Stayed one night to see a show. Apart from air con not working on the hottest day of the year the room was adequate. We were offered another room but only late ie about 10:30, so we declined. Service and staff for breakfast were excellent.

Elegant building in the centre of Liverpool, 5-minute walk from the iconic Mathew Street,famous for its Beatles history, ideal for exploring the city, with Liverpool Lime Street station nearby and Albert Dock just 10 minutes away. Shankly boasts refined furnishings and spacious rooms with large, comfortable beds. We had high expectations, but some practical issues caused disappointment: the kettle was inside a wardrobe with no nearby surface or accessible socket. The power cord was too short to reach the socket on the lower wall, making it impossible to use on a chair. We had to improvise by placing a drawer from the bedside table on the floor and using that as a makeshift stand. When we raised this issue with reception, we were told there was nothing they could do.Our quadruple room, shared among four ladies, had only one desk and chair, and just a small wardrobe—far from adequate for our group. We requested a small table and additional chairs, but our request was denied. These small details, though seemingly minor, detracted from the comfort of our stay. A standout feature was the jet hot tub, which we thoroughly enjoyed each evening after long, wonderful walks exploring the city.In summary, the Shankly Hotel is a stylish and well-located place to stay in Liverpool. Practical improvements and more responsive service, are potential to deliver a truly exceptional guest experience. We hope our feedback can contribute to enhancing this already beautiful hotel.

It was a lovely stay but it was not the cleanest room, other than that great service and comfortable