£400 for One Night (Room Only) – Not Suitable for Families!!
We paid almost £400 for one night for a family room (room only, no food included) and it was one of the worst hotel stays we’ve had.
The hotel feels very run down. Although the room was large, it was extremely dated and not cleaned to a high standard. For the price being charged, the condition was very disappointing.
Our floor was mostly occupied by hen party groups and was extremely noisy. To make matters worse, our room was directly underneath an events room where very loud music continued well past midnight. Even after the music stopped, furniture was being dragged around above us. As a result, both myself and my children struggled to get any sleep.
When we did eventually fall asleep we were woken again by shouting and screaming in the corridors from other guests. By morning we couldn’t wait to leave. The corridors also had leftover takeaway containers and kebabs scattered along them, which summed up the state of the place.
When I raised these issues at checkout, the manager, Chris, showed little interest and said it was my fault for not complaining during the night. I was also told the hotel mainly caters for stag and hen parties, which makes charging nearly £400 for a family room feel very misleading.
This hotel is massively overpriced and not suitable for families. We were not the only guests complaining in the morning. We wish we had booked a Premier Inn or Travelodge instead.
