Excellent stay. Second time in this hotel and just as we remembered - good value friendly staff and very nice food

Had everything we needed

Excellent staff clean rooms, great breakfast in a nice part of town

clean room, friendly staff!

Very nice

Excellent

Room clean, Food and staff excellent. Didn't sleep too well due to noisy heating.

The staff was very welcoming.

excellent location, food and service - highly recommend

Excellent hotel for visiting Norwich itself and UEA. Walkable to city centre and short car trip to UEA. Fab staff Hannah, Helen and Puthi were brilliant and I felt safe as an individual travelling on my own. Parking great free and easy. Room great and light and tea and coffee provided. Happily recommend and stay again

Adequate room, parking fine, area nice

Warm, welcoming , efficient group of staff. Hotel quiet , spacious room and well located for visiting Norwich.

We stayed over the festive period. Unfortunately the ‘Deluxe’ room allocated had unacceptable droning noise from a kitchen extractor fan & chimney just outside the window. We were assured it would be turned off at night but had to ask again. There weren't acceptable alternatives available. The staff were very polite & helpful; we moved room the next day. Though the hotel & Expedia dealt with the issues we raised promptly & satisfactorily, the overall experience was rather unexpected at a Best Western ‘Signature’ establishment.

Great staff, room clean and very nice, had a small problem which was sorted straight away. Good location bus stop outside, 5 mins to centre and runs every few minutes. Will hopefully return

Have stayed here before without issue. This time my shower filled the tray quickly and was very slow to drain. Pillows very hard and uncomfortable. Noisy from internal doors cloaing

Room was fine and the food was great

Room was very clean, the lady on reception was lovely, as was the housekeeping lady.

Hotel location good for getting into town. Staff friendly and helpful.

Second visit in just over a month. With the Christmas parties in full swing the hotel still delivers. Great staff and god good as before. Room was clean and well appointed. Good value for money even at this time of year

Cosy room comfortable beds. Staff amazing food at breakfast and evening meal excellent generous portions quality produce.