R***a
8.2
/10
Reviewed 1 week(s) ago
Was a good stay, but the aircon was not working properly when we checked in. We spent the first night uncomfortable because our room was hot. But they fixed it.
Find this review helpful?
Accommodation's Reply
28 May 2026
Dear Valued Guest,
Thank you for sharing your feedback with us. We are pleased to know that you had a good stay overall.
We sincerely apologies for the inconvenience caused by the air-conditioning issue upon your check-in, and we understand the discomfort experienced during the first night. We appreciate your patience and are glad that our team was able to resolve the issue during your stay.
Your feedback is truly valuable to us as we continue to improve our facilities and services. We hope to welcome you back again for a more comfortable and pleasant experience.
Regards, Diana Kamarunzaman | Asst. Manager, Guest Service


