Clean room. Friendly staff. Convenient.

The property was nice, but I will say the beds were super uncomfortable. For what it cost to stay at this property i would expect a comfortable bed. Also throughout the night we kept feeling super hot even though the ac was set at the lowest we could set it - 68 degrees. With our VIP Platinum status it says if upgrade is available we can get it. I asked them about it, main thing I wanted was a 1 bed room (we booked last minute and only 2 bed was available in my price range). She said they were completely booked, even though when i looked I could see a regular 1 bed room available. Maybe the king bed would have been more comfortable.

Quiet, relaxing atmosphere.

Excellent place.. Gorgeous at night if you have an interior room on the 3rd level that looks over the store.

We really liked the rustic decorations. The room was very clean. It's just a cool place to stay.

Great, unique hotel with excellent shuttle service.

Bathrooms could have been much cleaner. They did provide ample towels and washcloths. Wish activities were open later.

Unfortunately our 3-night stay at Big Cypress Lodge was so much less than we anticipated. The lodge itself is decorated very nicely. Security is in place with access to room areas is available only with room key which is needed to run elevators. We also noted security personnel present in halls. Now for our disappointment with our stay. Our first night as we were settling in, my husband pulled back the sheet and comforter, got into bed and immediately reached down “what is this” and pulled out a pair of women’s underwear from under the covers at the bottom of the “freshly made” bed! I’m sorry, but this was disgusting to us and very surprising considering expectations for this resort. I immediately contacted the “Virtual Concierge” to no avail. I then called the front desk, explained the situation and was told they would send housekeeping up right away, which they did. However, housekeeping did change the bedding, but only on that ONE bed! Come on, if one bed wasn’t properly stripped between guests, most likely the other wasn’t either! This alone indicated to us the less than ideal level of cleanliness and service of this resort. The following day the television went out, we called the front desk and were told that maintenance would be right up, followed by a return call to say that they were aware of the problem and that stations would be returning, one at a time over the next few hours.Not a problem as we we’re heading out for the day. This was never fixed. *cont’d.

This Lodge is Amazing in all aspects! Comfort, Cleanliness, Spacious, Location, Value, Quiet, Perfect!!

NA

Loved the room the decor was awesome

This property was very clean and scenic.

Beautiful and clean room. Comfortable bed. Exceptional hot tub. Shower water pressure not ideal. Overall experience a plus. Definitely just a one night thing.

It was a nice place to stay. Would try again.

Unique hotel and something a bit different but in a good way. Room was lovely and the basket of complimentary snacks was a great touch. Plenty of parking and perfect driving distance to Graceland. My only criticism would be that even with the lights on the room was a little dark and all the restaurants had shut by 9pm when we arrived.

Rooms were nicely done

Very unique quality property we fully enjoyed! Comfortable bed and great staff. My wife thought soaces were too dimly lit. We enjoyed exploring and also shopping at Bass Pro. The service in the restaurant at the top was slow but food terrific. Free shuttle service to downtown but did not try. Valet service included. Would stay here again if passing through Memphis.

This property exceeded our expectations and we will definitely stay again. The terrace was very private and super spacious. The room was very clean and had everything, including a basket of snacks. Our bathroom had a separate shower and large air tub. Both were wonderfully relaxing. They even provided toiletries.The staff was very friendly and happy to suggest local restaurants and things to do. I would highly recommend Big Cypress Lodge. It's a bit more expensive than your average hotel, but worth every penny!

There isn’t another place I would’ve picked or preferred! It is a fantastic “resort” and from the quality of the staff and facilities to the home like rooms with the most comfortable beds! I highly recommend!

Everything was clean, our room was perfect, and the staff - especially the bellman, Jeffrey, was extremely friendly and helpful. We had a great stay.