Staff helpful, the pool was nice

The staff provided excellent service, providing information on activities for children and welcoming guests. The facilities were okay, but the pool area seemed to need more maintenance.

Our family was very satisfied with our stay here. Thank you very much to all the staff for the hospitality ⭐⭐⭐⭐⭐

Staycation while accompanying dad at work on site, decided to stay here for 2 nights. The staff was responsive and friendly. The room was clean, fragrant, with complete amenities, I really liked that it was all Dove. The pool was beautiful and clean, with an onsen and spa too. All my requests were met, from mirror art to sliced cake, and they even gave me evening cookies. The only thing lacking was the breakfast variety, but overall the kids were happy, and I'll definitely come back. Thanks, Holiday Inn Cikarang.

The kids really love and are addicted to their staycation here, the service is super friendly, and the breakfast has lots of choices.

The pool is nice. The hotel interior is quite nice. The staff is friendly and the rooms are soundproof. All in all, it was a pleasant stay.

The staff is very helpful and friendly.

4-star hotel but the service is like 5-star. We were very satisfied staying here. From early check-in, free mirror art and welcome cake. The swimming pool is spacious and very kid-friendly. There are kids' activities and a mini playground that make the kids feel at home. Breakfast is varied and tastes good too. Next time, I might vacation here again ☺

The hotel staff is very friendly and helpful when something is left behind.

A pleasant stay. The room was spacious and clean, and the facilities were in good working order. The staff was friendly and responsive. The hotel's location is easily accessible. However, the breakfast menu could be expanded. Overall, it's highly recommended.

Check-in was smooth, no deposit fee. I was a bit confused; I booked for 3 people plus a babysitter, but the receptionist said it was only for 2 adults. I was worried there would be a problem at breakfast. It was true, the restaurant staff finally confirmed with the receptionist. After waiting about 10 minutes, it was finally suitable for 3 people without any additional charges. The food, although there was Japanese and Korean food, I didn't try it because I don't like it, huhu. But the Indonesian food was delicious, but the fruit variety wasn't very varied. The salads also need to be upgraded to make them more attractive. I like the gluten-free bread... An additional request for a greeting card in the room for my son's birthday, it was so cute. Thank you... Regarding hospitality, the staff was very helpful and friendly. There was a slime-making event at the poolside. My son was very happy. There were lots of kids' activities. I didn't have time to try the onsen because it was only open for ladies from 1 PM to 4 PM. I'll try it next time I come here. Thank you Holiday Inn...

Very kid-friendly! Stayed during Christmas. The kids were happy, the staff were friendly.

Highly recommended 4* hotel for families

A very pleasant experience staying at Holiday Inn Cikarang. The staff and security are very friendly, the room is very clean and comfortable. The TV is also a smart TV so the kids don't get bored. The swimming pool is clean and when you arrive there are free and paid kids activities. Breakfast is delicious and has many choices. Oh yes, there are also fun onsen facilities for parents. The gym is very complete and there is a sauna too. If the children's playground is expanded and free kids activities are added such as coloring etc., it will definitely be perfect. This is my second time staying here and will definitely come back again

Easy access to everywhere, friendly staff from check in to problems during the stay are immediately responded to quickly and promptly.

All check-in and check-out processes are secure

The staff is very friendly... Perfect for a staycation with kids... A wide variety of breakfast options

Friendly staff, always smiling. Clean, fairly large room. Clean bathroom, complete bathroom amenities, kimonos, clean white towels, cool AC. Swimming pool, plenty of gym equipment, great hangout spot. Breakfast has lots of variety, delicious food, and the cakes and ice cream are delicious. Will come back again, God willing.

Dear Holiday Inn Hotel, previously I was very impressed when I entered the luxurious lobby area and friendly service. But when I entered the room, there were obstacles 1. The bathtub drain was difficult to open. We informed the housekeeping, thank God it could be opened, but after it was filled and I wanted to throw it away again, the drain still couldn't be opened 2. The TV is not a smart TV, it is very important for those who have children to change channels if there is YouTube 3. The swimming pool is dirty with lots of bird feathers, etc. 4. There was a miscommunication during check-out time, it is very unfortunate that a star hotel⭐️⭐️⭐️⭐️the staff cannot maintain customer privacy. Tbtb they were able to open my room door when I was taking a shower and my husband was on the balcony. With the pretext that they wanted to greet the next customer, can't they check the previous room first whether the guest has checked out or not? Hopefully this incident will not happen again to others. And I was very traumatized when the hotel room was suddenly opened by the staff, even though I had rung the bell several times, even though I was getting ready to open the door, they were still impatient and finally my room door was opened. Hopefully this can be an evaluation for the future 🙏🏻🙏🏻

Clean, comfortable, cool, homey and could be an option in Cikarang