Overall Ratings & Reviews Metropolis Tourist Home

We arrived very late c.a. 23 in the evening after 24 hrs travelling. My room vas notready and I had to wait. I bought a deluxe room. I expected to get a water bottle and i got it but the seal was broken. I met some cocroach on my way up the stairs. There was a waiter there that went up with the suitcases and he vas very annoying. Somebody woke me up at two o´clock shouting. I did not open but vas very angry not beeing left alone. We stayed there only overnight. Arrived late and left early.

Even informing them that we were gonna check in late, they gave our room (which was already paid for) to other guests . We could eventually check in to a filthy, moldy room that had not even been cleaned from the previous guests. Sink and toilet were disgusting, dust, garbage, sheets with blood stains. They did not even apologize or offer a compensation. The food is bad too. The area is noisy all day long.

I hardly have anything bad to say. The only thing was the noise from the street, but what can you do? It's Delhi! The room was fine (good for the price) but could also be cleaner.

The rooms are confortable and reasonably clean. However the service is terrible and the staff is incompetent. Stressful experience. We had to argue with them several times about breakfast. We booked 2 nights with breakfast included. Every morning they tried to charge us even after we had showed them booking confirmation with breakfast included. They suggested we should call to hotels.com to confirm this situation. Afterwards they compromised to book our train tickets to Agra (in the morning). When we arrived at night there were no tickets. Basically they did nothing.

Cool place, helpful staff, nice big room with a balcony overlooking the street. A bit odd that their electronic key hardware is broken, meaning you don't get an actual working key to your room, but they send a staff member up to unlock your room each time you need to get in... which is a bit quirky but worked out nonetheless.