Overall Ratings & Reviews One Hotel Hanoi

Traveloka (37)
Other sources (47)
8.7
Very Good
From 37 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.7

Meal

7.4

Location

8.8

Service and Facilites

8.9

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Traveler Reviews One Hotel Hanoi

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20
40
Customer reviews
phuoc t.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The room was reasonably priced, clean, quiet, and excellent. I would definitely choose this place again the next time I'm in Hanoi.
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N***C
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
The room was nice and quite comfortable for easy-going people like us. The soundproofing wasn't great, but it wasn't a problem. The room was cleaned and the linens changed daily. The bathroom had hot and cold water.
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Accommodation's Reply
05 Feb 2026
Thank you for sharing your experience at our hotel, and we sincerely hope to welcome you back again soon.
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V***u
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Staycation
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5.8
/10
Reviewed 58 week(s) ago
I read a lot of reviews so I booked but the room was terrible compared to the price, the wall was dirty because I accidentally touched it and it was slimy, the faucet/toilet was yellow/rusty. The bed had a lot of dust, it smelled bad when I entered, especially the slippers in the room when wet had a terrible sour smell. Bad experience
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2 people find it helpful
Accommodation's Reply
05 Feb 2026
We apologize for any inconvenience caused. We value your feedback and will strive to improve our services. We hope to see you again.
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M***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 76 week(s) ago
The hotel is located near the center, quite easy to find. The staff is friendly, supports early check-in 1 hour. The room is spacious, the interior is good. The check-out procedure is quick, no need to wait to check the room.
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2 people find it helpful
Trang N.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 143 week(s) ago
The room is small, the soundproofing is not really good, the bathroom curtain is thin, whether it is covered or not.
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Nguyen G.
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8.5
/10
Reviewed 147 week(s) ago
Phòng sạch sẽ, thơm tho, mình bị yêu cầu chờ để nhận phòng nhưng nói chung cũng ổn
1 people find it helpful
HUYNH L. N. Q.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 147 week(s) ago
Khách sạn khá tốt, xứng đáng để trải nghiệm. Nhân viên nhiệt tình
2 people find it helpful
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CAO M. H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 148 week(s) ago
Rất tốt mà vùi xịt quá mạnh 😆😵
2 people find it helpful
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Đỗ Dũng
icon-origin-TRAVELOKA
9.7
/10
Reviewed 161 week(s) ago
Everything is fine, the receptionist is gentle, so stay at the experience
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3 people find it helpful
Thai T. C.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 201 week(s) ago
Khách sạn có nhân viên nhiệt tình chu đáo, phòng khá sạch sẽ, như hình, giá cả phải chăng
3 people find it helpful
Ngo K. L.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 420 week(s) ago
The hotel is dirty. The toilet was covered with moss, it looked horrible, the ceiling was low, the room was foul, the cabinets smelled, the windows were fitted with an air-conditioner unit outside, so it opened when hot air came into the room. Run away in the night. Only love you very polite, lovely & enthusiastic receptionist. Thank you.
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5 people find it helpful
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NGUYEN T. M. H.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.3
/10
Reviewed 422 week(s) ago
Clean room. Staff speak very softly. And if the advance notice can be late (this is my favorite)
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2 people find it helpful
Nguyen T. T.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.0
/10
Reviewed 450 week(s) ago
Forgot something but cannot be found
4 people find it helpful
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Jen
icon-Business
Business
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9.4
/10
Reviewed 471 week(s) ago
Great hotel! The Room is very clean and new. The bed is comfortable and the Staffs are helpful and friendly.
1 people find it helpful
Hizo T.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 495 week(s) ago
Hotels cute and friendly
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huong huong
icon-Business
Business
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9.3
/10
Reviewed 508 week(s) ago
Clean and good hotel. breakfast is poor.
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