8.6
Very Good
From 695 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.9

Service and Facilites

8.8

People often mention about Novotel Bali Ngurah Rai Airport
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Check-in/out Time (3)
Room Space (3)
Accessibility (2)
Family Friendly (2)
Staff Friendliness (2)
Soundproof (2)
Bedroom (2)
Bathroom (2)
Hotel Area (2)
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Traveler Reviews Novotel Bali Ngurah Rai Airport

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40
Customer reviews
Guest
icon-Transit
Transit
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8.8
/10
Reviewed 8 week(s) ago
I liked my overnight stay in the Novotel, after a long flight to get back to Indonesia, it is much more refreshing to sleep in a hotel instead of trying to grab a sleep on an airport seat. The hotel is half-way between the International Terminal and the Domestic Terminal, making it a short 5-minute walk to either of the departure areas. Ideal for the long stay transit stop.
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Accommodation's Reply
11 Jun 2025
Dear Valued Guest, Warm greetings from Novotel Bali Ngurah Rai Airport! Thank you very much for sharing your experience with us. We’re truly pleased to hear that your overnight stay provided the comfort and rest you needed after a long flight. Our convenient location between the International and Domestic Terminals is indeed one of our key features, and we’re glad it added ease to your journey. We hope to welcome you back on your next transit or visit to Bali. Please don’t hesitate to reach out if there’s anything we can do to make your next stay even more enjoyable. Safe travels and warm regards, Ifan Taufan Front Office Manager Novotel Bali Ngurah Rai Airport
I***a
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8.5
/10
Reviewed 10 week(s) ago
fun, direct access to international departure check-in, no fear of being late
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Accommodation's Reply
11 Jun 2025
Dear Valued Guest, Thank you for your kind words and for choosing to stay with us at Novotel Bali Ngurah Rai Airport. We’re delighted to hear that you enjoyed the convenience of our direct access to the international terminal—it definitely takes the stress out of travel! Knowing you could relax and not worry about being late is exactly the kind of experience we aim to provide. We look forward to welcoming you back on your next trip! Warm regards, Ifan Taufan Front Office Manager Novotel Bali Ngurah Rai Airport
Ricke D. R.
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10.0
/10
Reviewed 16 week(s) ago
Meet the child who is a pilot in Emirates
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R***i
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10.0
/10
Reviewed 20 week(s) ago
Close because it is in the airport, highly recommended for those who transit in the middle of the night and need to rest because the hotel atmosphere is pleasant, the rooms are clean and comfortable and the breakfast has many variations and is delicious ❤️
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Fong R. B.
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9.7
/10
Reviewed 64 week(s) ago
Team staff helpy full and response, but minimalize for bathroom equipment [need made call just got shower cap].
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Accommodation's Reply
30 May 2024
Dear Fong Rama Bestari, We Value that you have chosen to stay with us and we really appreciated your kind review. we hope to see you on your next stay. have a great day. Sincerery, Ifan Taufan Front Office Manager
Praharani Y. A.
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8.5
/10
Reviewed 66 week(s) ago
The perfect location for transit hotel 👍 is a very short walk from domestic/international airports or even cafes/restaurants. Friendly staff, great service, and good food (especially chicken satay & filled tofu). Thank you for your kind of service, Novotel Hotel 🥰.
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Accommodation's Reply
25 Apr 2024
Dear , Warm greeting from Novotel Bali Ngurah Rai Airport It is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team. Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon. Regards, Ifan Taufan Front Office Manager
Jacob Vrable
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10.0
/10
Reviewed 68 week(s) ago
The hotel is very conveniently located at the airport. The room was comfortable and very quiet.
1 people find it helpful
Accommodation's Reply
25 Apr 2024
Dear Jacob, Warm greeting from Novotel Bali Ngurah Rai Airport It is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team. Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon. Regards, Ifan Taufan Front Office Manager
HAN KYUI KIM
icon-origin-TRAVELOKA
8.5
/10
Reviewed 73 week(s) ago
Good option for transit of bali airport.
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HAN KYUI KIM
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8.5
/10
Reviewed 75 week(s) ago
Good to stay short visit and transit.
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Accommodation's Reply
06 Mar 2024
Dear Han Kyui Kim, We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ifan Taufan Front Office Manager
Yoan Dwi Satya Limatau
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9.7
/10
Reviewed 83 week(s) ago
The service was great and place was awesome. Great to stay specially for transit.
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girindra a. p.
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8.7
/10
Reviewed 83 week(s) ago
Just OK, I paid for extra bed and it took more than 1 hour for them to deliver, it was 9pm and past mu bed time. Other note is the breakfast was not to be excited about. But the crew was nice, respect.
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Sidakarya
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9.3
/10
Reviewed 87 week(s) ago
You all perfect. If possible the parking is completely free. Not only the premium parking covers. Thank you so much for giving the 3415 room for runway view should stay more than 1 night next time. All staff is friendly and welcome.
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Nuning S. f.
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9.7
/10
Reviewed 89 week(s) ago
Its very close with international airport just walking 5 min, nice service and staff its friendly.
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Accommodation's Reply
27 Nov 2023
Dear Nuning, Warm greeting from Novotel Bali Ngurah Airport we appreciated your review it is mean a lot for us. your feedback would be motivation for us to deliver more great service to our guest. thank you for your kind review and feedback and thank you for staying with us. Hope to see you in another stay! Sincerely, Ifan Taufan Asst. Front Office Manager
wahyu p. W.
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5.4
/10
Reviewed 108 week(s) ago
The check-in service takes a long time to wait for more than 1 hour, please repair it for a 4-star hotel like this.
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2 people find it helpful
Accommodation's Reply
20 Jul 2023
Dear Pak Wahyu As we strive to provide the highest level of service every day, we truly regret to learn that your experience was not as pleasant as you felt. However, the day you reserved room with us, we already blocked special suite room for you. We welcomed you with warmth then your room was ready. However, since we were not able to find your preferences on your reservation that you would like to have suite near by receptionist, after you have checked in we were helping you to find another suite which taking minutes to be ready. Once again, we thank you for being our guest and sincerely apologized for our shortcomings. We really do hope to provide you a future stay without any problems and to show you the art of our well know service. Warm regards Ifan Taufan Asst. Front Office Manager
Airine
icon-origin-TRAVELOKA
8.5
/10
Reviewed 116 week(s) ago
Best hotel transit in Bali. Really close to domestic arrival. And International departure.
1 people find it helpful
Accommodation's Reply
18 May 2023
Dear Mrs. Clairine Erica Thank you for staying with Novotel Bali Ngurah Rai Airport and share your positive feedback. we value that you have enjoyed your stay and we will do our best to ensure you in your next trip. See you again! Sincerely, Ifan Taufan Asst. front Office Manager
Nora M. T.
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9.7
/10
Reviewed 125 week(s) ago
Very convenient-to airport check in. Room is comfortable.
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Accommodation's Reply
31 Mar 2023
Dear Nora Ticoalu, Thank you for your kind review of our hotel. We’re truly glad to hear that you enjoyed your stay with us. Your valuable feedback let us know how we’re doing and greatly motivates us in our commitment to excellence We look forward to welcoming you back soon for another memorable experience. Warm regards, Ifan Taufan Asst. Front Office Manager
Sheng M. K.
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9.4
/10
Reviewed 133 week(s) ago
The rooms are clean & comfortable, even though the location is inside the airport but you don't hear the sound of planes at all, so you can sleep peacefully. The check-in process is fast and served in a friendly manner. The check out process is very fast, less than 1 minute 🤗
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1 people find it helpful
Accommodation's Reply
31 Jan 2023
Dear Santy, Warm greetings from Novotel Bali Ngurah Rai Airport Thank you for sharing your stay experience with us. We are very proud and happy for the service we have provided to our guests and we are committed to continuing to provide the best service. The review that you have provided is very meaningful for us to continue to carry out our commitment. Once again we thank you and hope we can welcome you and your family back. Greetings, Ifan Typhoon Asst. Front Office Manager
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Juliani S.
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9.7
/10
Reviewed 133 week(s) ago
For transit the hotel is very close to the airport. The room like the one in the photo is comfortable.
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Accommodation's Reply
31 Jan 2023
Dear Juliani, Warm greetings from Novotel Bali Ngurah Rai Airport Thank you for sharing your stay experience with us. We are very proud and happy for the service we have provided to our guests and we are committed to continuing to provide the best service. The review that you have provided is very meaningful for us to continue to carry out our commitment. Once again we thank you and hope we can welcome you and your family back. Greetings, Ifan Typhoon Asst. Front Office Manager
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Juliani S.
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9.7
/10
Reviewed 135 week(s) ago
Check-in time is fast, staff are friendly. Check in at 12 when there is already a room so you can put your suitcase in the room right away, renting a car can go around in Bali because tomorrow you have to fly to Ausie.
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3 people find it helpful
FELIX A. P.
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9.4
/10
Reviewed 139 week(s) ago
Friendly & helpful staffs, comfortable room.
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Accommodation's Reply
01 Dec 2022
Dear Felix, Warm greeting from Novotel Bali Ngurah Rai Airport It is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and hospitality of our team. Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon. Regards, Ifan Taufan Asst. Front Office Manager
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