Overall a pleasant stay. Onsen isn't natural by any means, but still relaxing. Place was clean, but could use some updating and/or better materials (i.e. the laminate was peeling off the sink in our room). We were a little turned off when they wanted to charge us for 2 glasses worth of ice. Seems petty and doesn't set a good tone for a place that is supposed to pride itself on their service. The pillows were cheap foam ones (instead of the nicer buckwheat-hull pillows I've seen at other places), but we both still slept pretty well.